At a Glance
- Tasks: Provide top-notch support for our innovative recruitment software and help clients succeed.
- Company: Join a leading talent management software company with a global presence.
- Benefits: Enjoy flexible working, extra leave, and comprehensive benefits.
- Other info: Diverse and inclusive workplace that encourages applicants from all backgrounds.
- Why this job: Be part of a dynamic team that values your input and fosters career growth.
- Qualifications: Experience with helpdesk systems and a passion for technology is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About Us
PageUp Europe Talent Acquisition Suite empowers some of the world’s most progressive and influential brands to attract, retain, and onboard a talented and diverse workforce. We empower our clients to become their own greatest success stories through first class collaboration, communication, and the sharing of expertise. We have grown rapidly to become a leader in talent management software, and we are now part of PageUp with offices in the UK, Ireland, the US, Australia, and the Philippines. We currently work with clients across the globe, including leading organisations such as British Airways, DHL Supply Chain, BP Retail, and Five Guys, just to name a few.
The Role
We are looking for a full time Customer Support Analyst to join our team. You will be at the centre of our client support by providing advice and implementing solutions for our bespoke Applicant Tracking Software and Recruitment Marketing SaaS products by PageUp Clinch.
Location: Remote, with occasional time in our London office.
Hours & Shift Pattern: 3 weeks working 8:00 AM to 4:30 PM, 1 week working 10:00 AM to 6:30 PM
Key Responsibilities
- Troubleshoot and resolve helpdesk requests via Zendesk.
- Track and update issues, ensuring proper recording, documentation, and closure.
- Make clients feel valued by taking ownership of their problems, following up, and communicating progress in a timely manner.
- Configure software changes for our bespoke applicant tracking software.
- Implement changes and improvements to our clients' custom careers websites.
- Recommend improvements to processes and technical environments both internally and for clients.
- Create technical documents and guides for our clients and colleagues on a regular basis.
Your Experience
- Experience using Zendesk is preferred. However, we also strongly welcome candidates with experience using any helpdesk or ticketing system (e.g., Freshdesk, Jira, Salesforce).
- Experience in a SaaS, customer service, client support, or helpdesk role is highly beneficial.
- A keen interest in IT and technology.
- A natural problem solver with great attention to detail.
- You strive to deliver impeccable service in a friendly and professional manner, utilising great written and verbal communication skills.
This is a career development opportunity. If you thrive on learning, have plenty of initiative, and possess a curious mind, then working at PageUp is for you.
Life at PageUp
At PageUp, we believe that great companies start with great people. That’s why we have built a suite of highly configurable HR technology solutions that make recruiting, onboarding, and retaining top talent simple. From our entrepreneurial beginnings in Melbourne, we’ve grown into a global organisation. Following our acquisition by EQT, we’re in an exciting growth and transformation phase bringing fresh opportunities to scale our ambitious plans.
We want to create space for you to do your best work:
- Flexible Working: We support flexible working arrangements that fit your individual lifestyle.
- Additional Leave: Enjoy extra time off, including "awesome days" and volunteer leave.
- Comprehensive Benefits: We offer a competitive salary, generous paid parental leave, a nursery discount scheme, cycle to work, wellness benefits, and a bunch of other good stuff.
Equal Opportunity at PageUp
We are an equal opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information. At PageUp group, we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don’t necessarily meet every single criteria on the job description, please still reach out. We’d love to have a chat and see how you could add value to the team.
Customer Support Analyst in London employer: PageUp
At PageUp, we pride ourselves on being an excellent employer by fostering a supportive and flexible work culture that prioritises employee well-being and growth. Our remote SaaS Support Analyst role offers the unique advantage of working with cutting-edge technology while enjoying the flexibility of remote work, complemented by occasional team interactions in our vibrant London office. With a comprehensive benefits package and opportunities for professional development, we are committed to empowering our employees to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Analyst in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PageUp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PageUp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Analyst in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PageUp:Your cover letter is your chance to shine! Tell us why you want to work at PageUp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PageUp!
How to prepare for a job interview at PageUp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
