Customer Support Analyst

About Us

PageUp Europe Talent Acquisition Suite empowers some of the world’s most progressive and influential brands to attract, retain, and onboard a talented and diverse workforce. We empower our clients to become their own greatest success stories through first class collaboration, communication, and the sharing of expertise. We have grown rapidly to become a leader in talent management software, and we are now part of PageUp with offices in the UK, Ireland, the US, Australia, and the Philippines. We currently work with clients across the globe, including leading organisations such as British Airways, DHL Supply Chain, BP Retail, and Five Guys, just to name a few.

The Role

We are looking for a full time Customer Support Analyst to join our team. You will be at the centre of our client support by providing advice and implementing solutions for our bespoke Applicant Tracking Software and Recruitment Marketing SaaS products by PageUp Clinch.

Location: Remote, with occasional time in our London office.

Hours & Shift Pattern: 3 weeks working 8:00 AM to 4:30 PM, 1 week working 10:00 AM to 6:30 PM

Key Responsibilities

• Troubleshoot and resolve helpdesk requests via Zendesk.
• Track and update issues, ensuring proper recording, documentation, and closure.
• Make clients feel valued by taking ownership of their problems, following up, and communicating progress in a timely manner.
• Configure software changes for our bespoke applicant tracking software.
• Implement changes and improvements to our clients' custom careers websites.
• Recommend improvements to processes and technical environments both internally and for clients.
• Create technical documents and guides for our clients and colleagues on a regular basis.

Your Experience

• Experience using Zendesk is preferred. However, we also strongly welcome candidates with experience using any helpdesk or ticketing system (e.g., Freshdesk, Jira, Salesforce).
• Experience in a SaaS, customer service, client support, or helpdesk role is highly beneficial.
• A keen interest in IT and technology.
• A natural problem solver with great attention to detail.
• You strive to deliver impeccable service in a friendly and professional manner, utilising great written and verbal communication skills.

This is a career development opportunity. If you thrive on learning, have plenty of initiative, and possess a curious mind, then working at PageUp is for you.

Life at PageUp

At PageUp, we believe that great companies start with great people. That’s why we have built a suite of highly configurable HR technology solutions that make recruiting, onboarding, and retaining top talent simple. From our entrepreneurial beginnings in Melbourne, we’ve grown into a global organisation. Following our acquisition by EQT, we’re in an exciting growth and transformation phase bringing fresh opportunities to scale our ambitious plans. We want to create space for you to do your best work:

• Flexible Working: We support flexible working arrangements that fit your individual lifestyle.
• Additional Leave: Enjoy extra time off, including "awesome days" and volunteer leave.
• Comprehensive Benefits: We offer a competitive salary, generous paid parental leave, a nursery discount scheme, cycle to work, wellness benefits, and a bunch of other good stuff.

Equal Opportunity at PageUp

We are an equal opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information. At PageUp group, we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don’t necessarily meet every single criteria on the job description, please still reach out. We’d love to have a chat and see how you could add value to the team.