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For Companies At a Glance
- Tasks: Provide top-notch support to customers, resolving issues and enhancing their experience with our software.
- Company: Join PageUp, a global leader in HR technology with a vibrant culture.
- Benefits: Enjoy flexible working, generous leave, and tailored development programs.
- Why this job: Make a real impact by helping customers thrive with our innovative solutions.
- Qualifications: 2+ years in customer service or tech support, with a passion for technology.
- Other info: Diverse and inclusive workplace that values your unique contributions.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Join to apply for the Support Analyst role at PageUp. At PageUp, we believe that great companies start with great people. That’s why we’ve built a suite of highly configurable HR technology solutions that make recruiting, onboarding, and retaining top talent simple.
From our entrepreneurial beginnings in Melbourne, we’ve grown into a global organisation with established teams across the globe and following our acquisition by EQT, we’re in an exciting growth and transformation phase. This investment is bringing fresh opportunities, including new roles to scale and support our ambitious growth plans.
The Role
Customers are the centre of your universe! Listening to customer problems, coming up with the right solution and up‑skilling them on our software gives you the utmost satisfaction. We imagine you as having experience in customer support or service, either in person, over the phone or online.
This is a great opportunity for a Support Analyst to join our global support team at PageUp. In this role, you will ensure a positive customer experience by promptly responding to, troubleshooting, analysing, and resolving tickets in our support queue and live chat. Our team supports a global customer base across multiple time zones, and you will primarily cover the Europe region.
Responsibilities
- Be the first system expert a client or internal user speaks to when they have a support issue
- Provide outstanding, solution‑oriented customer service
- Identify and try to resolve customer queries and requests, escalating them to third‑level support if necessary
- Liaise with internal stakeholders to drive user requests, resolve issues and share ideas for enhancements with product management
About You
To be suitable for this role you’ll have a keen interest in technology with 2+ years experience in a customer service/client support/tech support role. You take pride in delivering great service with warmth and professionalism. Your clear, confident communication – both written and verbal – helps build trust and ensures everyone has a positive experience.
You’re naturally curious and enjoy learning new skills and tools. You’re motivated by growth and are always looking for ways to improve, both personally and professionally. You take real satisfaction in seeing the positive impact of your work. Even when tasks are repetitive, you understand their value and approach them with purpose and care.
You’re comfortable managing multiple tasks and shifting priorities. You see ambiguity as a chance to problem‑solve and find new ways forward rather than something to avoid. You’ve worked successfully in both remote and hybrid environments, maintaining strong communication and accountability. You know how to stay connected, collaborate effectively, and contribute to a positive team dynamic wherever you’re based.
Why Join Us?
- We support flexible working arrangements that fit with your lifestyle to create space for you to do your best work.
- Generous paid parental leave for both primary and secondary carer, as well as various wellness and other benefits.
- Grow your skills through mentoring, and tailored development programs designed to support your goals.
- We provide additional leave days such as an Awesome Day and volunteer leave.
Equal Opportunity at PageUp
We are an equal‑opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.
At PageUp, we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don’t necessarily meet every single criteria on the job description, please still reach out. We’d love to have a chat and see how you could add value to the team.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
Support Analyst in City of London employer: PageUp
Contact Detail:
PageUp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst in City of London
✨Tip Number 1
Get to know the company inside out! Research PageUp's values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to convey your thoughts clearly and confidently. Try role-playing common support scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the PageUp family.
We think you need these skills to ace Support Analyst in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support and technology. We want to see how your skills align with the role of a Support Analyst at PageUp!
Showcase Your Communication Skills: Since clear communication is key, use your written application to demonstrate your ability to convey information effectively. We love seeing candidates who can express themselves confidently and professionally!
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've tackled customer issues in the past. We’re looking for those who thrive on finding solutions and can handle multiple tasks with ease.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at PageUp
✨Know Your Tech
Make sure you brush up on the software and tools mentioned in the job description. Familiarise yourself with common customer support scenarios and how to troubleshoot them. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Customer-Centric Mindset
Prepare examples of how you've provided outstanding customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your commitment to delivering a positive customer experience, which is key for this role.
✨Communication is Key
Practice clear and confident communication. You might be asked to explain complex technical issues in simple terms, so think about how you can convey your thoughts effectively. Role-playing with a friend can help you refine your delivery and ensure you come across as approachable and professional.
✨Show Your Curiosity
Be ready to discuss how you stay updated with new technologies and your eagerness to learn. Share any recent skills or tools you've picked up that relate to the role. This will highlight your motivation for growth and your proactive approach to personal and professional development.
