At a Glance
- Tasks: Provide top-notch customer support and troubleshoot issues for our global clients.
- Company: Join PageUp, a dynamic HR tech company with a people-first culture.
- Benefits: Flexible working, generous leave, mentoring, and professional development opportunities.
- Other info: Embrace a diverse and inclusive workplace that values your unique contributions.
- Why this job: Make a real impact by helping customers succeed with our innovative software.
- Qualifications: 2+ years in customer service or tech support, with strong communication skills.
The predicted salary is between 28800 - 48000 £ per year.
At PageUp, we believe that great companies start with great people. That’s why we’ve built a suite of highly configurable HR technology solutions that make recruiting, onboarding, and retaining top talent simple. From our entrepreneurial beginnings in Melbourne, we’ve grown into a global organisation with established teams across the globe and following our acquisition by EQT, we’re in an exciting growth and transformation phase. This investment is bringing fresh opportunities, including new roles to scale and support our ambitious growth plans.
Customers are the centre of your universe! Listening to customer problems, coming up with the right solution and up‑skilling them on our software gives you the utmost satisfaction. We imagine you as having experience in customer support or service, either in person, over the phone or online.
This is a great opportunity for a Support Analyst to join our global support team at PageUp. In this role, you will ensure a positive customer experience by promptly responding to, troubleshooting, analysing, and resolving tickets in our support queue and live chat. Our team supports a global customer base across multiple time zones, and you will primarily cover the Europe region.
You will:
- Be the first system expert a client or internal user speaks to when they have a support issue
- Provide outstanding, solution‑oriented customer service
- Identify and try to resolve customer queries and requests, escalating them to third‑level support if necessary
- Liaise with internal stakeholders to drive user requests, resolve issues and share ideas for enhancements with product management
To be suitable for this role you’ll have a keen interest in technology with 2+ years experience in a customer service/client support/tech support role alongside:
- You take pride in delivering great service with warmth and professionalism. Your clear, confident communication – both written and verbal – helps build trust and ensures everyone has a positive experience.
- You’re naturally curious and enjoy learning new skills and tools. You’re motivated by growth and are always looking for ways to improve, both personally and professionally.
- You take real satisfaction in seeing the positive impact of your work. Even when tasks are repetitive, you understand their value and approach them with purpose and care.
- You’re comfortable managing multiple tasks and shifting priorities. You see ambiguity as a chance to problem‑solve and find new ways forward rather than something to avoid.
- You’ve worked successfully in both remote and hybrid environments, maintaining strong communication and accountability. You know how to stay connected, collaborate effectively, and contribute to a positive team dynamic wherever you’re based.
At PageUp, we believe work should support your life, not the other way around. That’s why we offer a range of thoughtful, people‑first benefits designed to help you feel your best, grow your skills, and enjoy more of what matters, both inside and outside of work. Some of the benefits working with us:
- We support flexible working arrangements that fit with your lifestyle to create space for you to do your best work.
- Generous paid parental leave for both primary and secondary carer, as well as various wellness and other benefits.
- Grow your skills through mentoring, and tailored development programs designed to support your goals.
- We provide additional leave days such as an Awesome Day and volunteer leave.
We are an equal‑opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information. At PageUp, we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don't necessarily meet every single criteria on the job description, please still reach out. We’d love to have a chat and see how you could add value to the team.
Support Analyst employer: PageUp Dublin
At PageUp, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Remote SaaS Support Analyst, you'll enjoy the flexibility of remote work while having the opportunity to connect with colleagues in our London office, ensuring a supportive environment for professional growth. With a focus on employee development and a commitment to delivering exceptional customer service, PageUp is an excellent employer for those seeking meaningful and rewarding careers in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PageUp on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common support analyst scenarios. Think about how you'd handle tricky customer queries or tech issues. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss the tools and software you've used in previous roles. Highlighting your experience with similar systems can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at PageUp.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer support and technology. We want to see how your skills align with the role of a Support Analyst at PageUp!
Showcase Your Communication Skills:Since clear communication is key, use your written application to demonstrate your ability to convey information effectively. We love seeing candidates who can express themselves confidently and professionally.
Highlight Your Problem-Solving Abilities:In your application, share examples of how you've tackled customer issues in the past. We’re looking for those who thrive on finding solutions and can handle multiple tasks with ease.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at PageUp Dublin
✨Know the Company Inside Out
Before your interview, take some time to research PageUp. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Support Analyst, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. Highlight your communication skills and how you build trust with clients.
✨Demonstrate Your Tech Savvy
Since the role requires a keen interest in technology, be ready to discuss any relevant tools or software you've used in previous roles. If you have experience with support ticket systems or live chat platforms, make sure to mention that!
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific customer issues or ambiguous situations. Practising these scenarios can help you articulate your problem-solving approach and adaptability.
