At a Glance
- Tasks: Provide top-notch customer support and troubleshoot issues for our global clients.
- Company: Join PageUp, a dynamic HR tech company with a global presence.
- Benefits: Flexible working arrangements, generous leave, and tailored development programs.
- Other info: Embrace a diverse and inclusive workplace that values your unique contributions.
- Why this job: Make a real impact by helping customers succeed with our innovative software.
- Qualifications: 2+ years in customer service or tech support, with a passion for technology.
The predicted salary is between 40500 - 49500 £ per year.
At PageUp, we believe that great companies start with great people. That’s why we’ve built a suite of highly configurable HR technology solutions that make recruiting, onboarding, and retaining top talent simple. From our entrepreneurial beginnings in Melbourne, we’ve grown into a global organisation with established teams across the globe and following our acquisition by EQT, we’re in an exciting growth and transformation phase.
Customers are the centre of your universe! Listening to customer problems, coming up with the right solution and up‑skilling them on our software gives you the utmost satisfaction. We imagine you as having experience in customer support or service, either in person, over the phone or online.
This is a great opportunity for a Support Analyst to join our global support team at PageUp. In this role, you will ensure a positive customer experience by promptly responding to, troubleshooting, analysing, and resolving tickets in our support queue and live chat. Our team supports a global customer base across multiple time zones, and you will primarily cover the Europe region.
Responsibilities
- Be the first system expert a client or internal user speaks to when they have a support issue.
- Provide outstanding, solution‑oriented customer service.
- Identify and try to resolve customer queries and requests, escalating them to third‑level support if necessary.
- Liaise with internal stakeholders to drive user requests, resolve issues and share ideas for enhancements with product management.
About You
To be suitable for this role you’ll have a keen interest in technology with 2+ years experience in a customer service/client support/tech support role. You take pride in delivering great service with warmth and professionalism. Your clear, confident communication – both written and verbal – helps build trust and ensures everyone has a positive experience. You’re naturally curious and enjoy learning new skills and tools. You’re motivated by growth and are always looking for ways to improve, both personally and professionally. You take real satisfaction in seeing the positive impact of your work. Even when tasks are repetitive, you understand their value and approach them with purpose and care. You’re comfortable managing multiple tasks and shifting priorities. You see ambiguity as a chance to problem‑solve and find new ways forward rather than something to avoid. You’ve worked successfully in both remote and hybrid environments, maintaining strong communication and accountability. You know how to stay connected, collaborate effectively, and contribute to a positive team dynamic wherever you’re based.
Why Join Us?
- We support flexible working arrangements that fit with your lifestyle to create space for you to do your best work.
- Generous paid parental leave for both primary and secondary carer, as well as various wellness and other benefits.
- Grow your skills through mentoring, and tailored development programs designed to support your goals.
- We provide additional leave days such as an Awesome Day and volunteer leave.
Equal Opportunity at PageUp
We are an equal‑opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information. At PageUp, we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don’t necessarily meet every single criteria on the job description, please still reach out. We’d love to have a chat and see how you could add value to the team.
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Information Technology
Industries: Software Development
Support Analyst employer: PageUp
At PageUp, we pride ourselves on being an exceptional employer that values our people and fosters a supportive work culture. With flexible working arrangements, generous parental leave, and tailored development programs, we empower our employees to grow both personally and professionally. Join our global team in Melbourne and experience the satisfaction of making a positive impact while collaborating with diverse talents in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PageUp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PageUp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PageUp:Your cover letter is your chance to shine! Tell us why you want to work at PageUp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PageUp!
How to prepare for a job interview at PageUp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
