At a Glance
- Tasks: Lead exciting AI-driven projects and help customers optimise their digital operations.
- Company: Join PagerDuty, a global leader in AI-first digital operations with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible work arrangements, and generous paid leave.
- Other info: Collaborate with top brands and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by driving innovation and enhancing customer experiences.
- Qualifications: 7+ years in consulting, strong technical skills, and a passion for problem-solving.
The predicted salary is between 63000 - 77000 £ per year.
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations.
We are seeking a Senior Professional Services Consultant (Sr. PSC) to lead complex implementations and automation projects that accelerate customer adoption of the PagerDuty Reliability Platform. Sr. PSCs engage directly with customers to design and deliver both incident management, automation, and AI-driven operations solutions that align with business objectives, drive operational maturity, and deliver measurable value. This role requires strong technical expertise, advanced consulting skills, and the ability to lead customer-facing projects with minimal oversight.
The ideal candidate combines strong technical expertise with excellent consulting skills, thriving at the intersection of problem-solving, solution design, and customer enablement. In addition, they will have in-depth knowledge of monitoring tools and practices, technical aptitude in automation, SaaS & cloud technologies, operations & infrastructure setup, as well as experience interfacing with highly technical customers. The successful candidate will have a strong analytical mindset, a thirst for learning new things, genuine interest in technology, and a proactive mentality.
You will be required to work 2 days a week from our London office.
Job Responsibilities:
- Lead large-scale implementation projects across incident management, signal intelligence, and PagerDuty AI use cases, ensuring consistent alignment with operational best practices.
- Partner with customer stakeholders to design, configure, and optimize PagerDuty services, integrations, automation workflows, and AI agents across diverse environments.
- Assess and prepare customer environments for AI adoption, including service structure, runbook quality, and event data hygiene.
- Provide advanced consultation on integration and automation strategies leveraging APIs, plugins, and automation frameworks.
- Facilitate in-depth discovery and advisory sessions with senior technical and business stakeholders.
- Develop reusable frameworks, templates, and accelerators that standardize delivery and improve time-to-value.
- Mentor junior Professional Services team members, reviewing deliverables and sharing best practices.
- Advise customers on long-term automation and digital operations strategies.
- Represent customer needs internally by collaborating with Sales, Customer Success, Product, and Engineering teams.
- Capture lessons learned from engagements and contribute to continuous improvement of Professional Services methodologies.
Basic Qualifications:
- 7+ years of experience in senior-level roles within professional services, technical consulting, and/or solutions engineering.
- Solid scripting abilities (Python, Go, JavaScript, Ruby, Powershell, etc.).
- Working knowledge of SQL, computer networking, Linux, REST APIs, and command-line interfaces (CLIs).
- Experience with Automation, CI/CD, DevOps, and Site Reliability Engineering (SRE) processes and tools.
- Hands-on experience using AI coding and productivity tools in technical delivery work.
- Proven track record leading enterprise SaaS implementations and automation projects with minimal oversight.
- Strong organizational and project management skills.
- Excellent analytical, problem-solving, and risk assessment skills.
- Strong verbal and written communication skills, including executive-level presentations.
- The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements.
- Authorized to work in the country of employment.
Preferred Qualifications:
- Experience with cloud products (SaaS, PaaS, and/or IaaS).
- Proficiency with popular monitoring platforms and ITSM tools.
- Experience with Claude and Claude Code, or similar AI assistants and agentic coding tools.
- Experience implementing or administering AI agents, LLM integrations, or MCP-based tooling.
- Familiarity with AIOps concepts.
- Knowledge of SSH and WinRM remote authentication protocols.
Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story.
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Where we work: PagerDuty operates a hybrid work model with offices in 8 major cities.
How we work: Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging.
What we offer: As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.
About PagerDuty: PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management.
Additional Information: PagerDuty is an equal opportunity employer.
Senior Professional Services Consultant in London employer: PagerDuty
PagerDuty is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to collaborate with innovative minds in the tech industry. Join us to be part of a team that values your contributions and supports your career aspirations while working in a dynamic environment that champions creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Professional Services Consultant in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at PagerDuty or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to PagerDuty.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like PagerDuty.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like PagerDuty that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Professional Services Consultant in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at PagerDuty.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at PagerDuty and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at PagerDuty
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If PagerDuty uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
