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For Companies At a Glance
- Tasks: Guide customers through digital transformation and optimise their experiences.
- Company: Join PagerDuty, a leader in digital operations management with a flexible workplace.
- Benefits: Enjoy competitive salary, comprehensive benefits, and generous paid time off.
- Why this job: Make a real impact by helping businesses thrive in the digital age.
- Qualifications: Strong communication skills and understanding of B2B SaaS environments.
- Other info: Collaborative culture with opportunities for professional growth and innovation.
The predicted salary is between 28800 - 48000 ÂŁ per year.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering alwaysâon digital experiences to modern businesses.
At PagerDuty you will tackle complex problems, collaborate with ambitious people, and help build a more equitable worldâall in a flexible, awardâwinning workplace.
Interested in being considered for future Customer Success Manager opportunities at PagerDuty?
What We Look For
- Professionals who enjoy building trusted relationships with executive and operational stakeholders, guiding them through digital and organisational change.
- Those with a strong understanding of B2B SaaS environments, who can align customer goals with strategic outcomes and business value.
- Collaborative thinkers comfortable engaging crossâfunctionally with Sales, Product, and Expert Services to deliver seamless customer experiences.
- Skilled communicators who excel in consultative conversationsâinfluencing at all levels and facilitating meaningful, outcomeâdriven discussions.
- Individuals who can translate complex technology concepts into actionable insightsâhelping customers realise ROI and drive growth through dataâdriven decisions.
A Day in the Life of a CSM at PagerDuty
- Act as a trusted advisor guiding customers through their digital transformation journey.
- Build and deliver strategic adoption plans, identifying opportunities for optimisation and innovation.
- Lead business reviews and strategic sessions, ensuring alignment with each customer's evolving goals.
- Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap.
- Drive collaboration across internal teams to ensure customers experience maximum value and operational success.
What We Offer
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & Hibernation Duty â companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for nonâpregnant parent (some countries have longer leave standards and we comply with local laws)
- Paid volunteer time off: 20 hours per year
- Companyâwide hack weeks
- Mental wellness programs
Eligibility may vary by role, region, and tenure.
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AIâpowered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations.
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the EâVerify employment verification program.
Seniority Level: Entry level
Employment Type: Fullâtime
Job Function: Other
Industry: Software Development
Future Opportunities - Customer Success - UK in London employer: PagerDuty
Contact Detail:
PagerDuty Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Future Opportunities - Customer Success - UK in London
âšTip Number 1
Network like a pro! Reach out to folks in the Customer Success field on LinkedIn or at industry events. Building relationships can open doors to opportunities that arenât even advertised yet.
âšTip Number 2
Show off your skills! Create a portfolio or a personal website where you can showcase your achievements and case studies. This gives potential employers a taste of what you can bring to the table.
âšTip Number 3
Prepare for those interviews! Research PagerDutyâs values and recent projects. Tailor your responses to show how your experience aligns with their mission and how you can help customers succeed.
âšTip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in joining the team!
We think you need these skills to ace Future Opportunities - Customer Success - UK in London
Some tips for your application đ«Ą
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so donât be afraid to share your unique experiences and perspectives that make you a great fit for the Customer Success role.
Tailor Your Application: Make sure to customise your application for the specific role at PagerDuty. Highlight your experience in B2B SaaS environments and how you've built trusted relationships with stakeholders. This shows us you understand what we're looking for!
Showcase Your Communication Skills: As a Customer Success Manager, strong communication is key. Use your application to demonstrate your ability to convey complex ideas simply and effectively. Share examples of how you've influenced discussions or facilitated meaningful conversations in the past.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for future opportunities. Plus, itâs super easy to do!
How to prepare for a job interview at PagerDuty
âšKnow Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success in a B2B SaaS environment. Understand how to build trusted relationships and guide clients through digital transformations. This knowledge will help you demonstrate your ability to align customer goals with strategic outcomes.
âšShowcase Your Communication Skills
Prepare to discuss examples where you've excelled in consultative conversations. Think about times when you influenced stakeholders or facilitated meaningful discussions. Being able to articulate complex technology concepts into actionable insights will set you apart.
âšResearch PagerDuty's Offerings
Familiarise yourself with PagerDutyâs products and services. Understanding their AI-powered platform and how it drives operational efficiency will allow you to speak confidently about how you can contribute to their mission of delivering always-on digital experiences.
âšPrepare for Cross-Functional Collaboration
Think of instances where you've worked collaboratively across teams, such as Sales or Product. Be ready to share how youâve driven seamless customer experiences by engaging with different departments. This will highlight your ability to work effectively in a dynamic environment.
