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For Companies At a Glance
- Tasks: Guide customers through digital transformation and build strategic adoption plans.
- Company: Join PagerDuty, a leader in digital operations management with a flexible workplace.
- Benefits: Enjoy competitive salary, comprehensive benefits, and generous paid time off.
- Why this job: Make a real impact by helping businesses thrive in the digital age.
- Qualifications: Strong communication skills and understanding of B2B SaaS environments.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Interested in being considered for future Customer Success Manager opportunities at PagerDuty?
What We Look For
- Professionals who enjoy building trusted relationships with executive and operational stakeholders, guiding them through digital and organisational change.
- Those with a strong understanding of B2B SaaS environments, who can align customer goals with strategic outcomes and business value.
- Collaborative thinkers comfortable engaging cross‑functionally with Sales, Product, and Expert Services to deliver seamless customer experiences.
- Skilled communicators who excel in consultative conversations— influencing at all levels and facilitating meaningful, outcome‑driven discussions.
- Individuals who can translate complex technology concepts into actionable insights— helping customers realise ROI and drive growth through data‑driven decisions.
A Day in the Life of a CSM at PagerDuty
- Act as a trusted advisor guiding customers through their digital transformation journey.
- Build and deliver strategic adoption plans, identifying opportunities for optimisation and innovation.
- Lead business reviews and strategic sessions, ensuring alignment with each customer’s evolving goals.
- Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap.
- Drive collaboration across internal teams to ensure customers experience maximum value and operational success.
What We Offer
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company‑wide hack weeks
- Mental wellness programs
Eligibility may vary by role, region, and tenure.
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
Future Opportunities - Customer Success - UK employer: PagerDuty
Contact Detail:
PagerDuty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Future Opportunities - Customer Success - UK
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PagerDuty on LinkedIn. A friendly chat can give us insider info and might just get our foot in the door for those future Customer Success roles.
✨Tip Number 2
Show off our skills! Prepare a portfolio or case studies that highlight our experience in B2B SaaS environments. This will help us demonstrate how we can align customer goals with strategic outcomes, making us stand out.
✨Tip Number 3
Practice makes perfect! Get comfortable with consultative conversations by role-playing with friends or mentors. The more we refine our communication skills, the better we’ll be at influencing stakeholders during interviews.
✨Tip Number 4
Stay updated! Follow PagerDuty’s latest news and product updates. This knowledge will not only impress during interviews but also help us understand how we can contribute to their mission of delivering seamless customer experiences.
We think you need these skills to ace Future Opportunities - Customer Success - UK
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share examples of how you've built relationships and guided clients through challenges in the past.
Tailor Your Application: Make sure to customise your application to highlight your experience in B2B SaaS environments. We want to see how your skills align with our goals and the specific role you're applying for.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate well-structured applications that clearly communicate your thoughts and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for future opportunities in Customer Success.
How to prepare for a job interview at PagerDuty
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of B2B SaaS environments and customer success strategies. Understand how to align customer goals with business value, as this will be key in your discussions. Be ready to share examples of how you've helped customers achieve their objectives.
✨Show Off Your Communication Skills
Since you'll be engaging with various stakeholders, practice your consultative conversation skills. Think about how you can influence at all levels and facilitate meaningful discussions. Prepare to discuss how you've translated complex tech concepts into actionable insights for clients.
✨Be a Team Player
Collaboration is crucial in this role, so think of examples where you've worked cross-functionally with teams like Sales or Product. Highlight your ability to drive collaboration and ensure seamless customer experiences. This will show that you're not just a lone wolf but someone who thrives in a team environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges customers might face during their digital transformation journey and how you would guide them through it. This will demonstrate your proactive approach and strategic thinking.
