At a Glance
- Tasks: Build trusted relationships and guide customers to maximise their use of PagerDuty products.
- Company: Join PagerDuty, a leader in Digital Operations Management with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible work, generous leave, and wellness programs.
- Other info: Be part of a fast-paced team with excellent growth opportunities.
- Why this job: Make a real impact by helping top companies enhance their digital operations.
- Qualifications: 10-15 years of experience in consulting and strong C-level communication skills.
The predicted salary is between 80000 - 100000 € per year.
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations – including 60 of the Fortune 100 – rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization.
Responsibilities:
- Build and foster executive‑level trusted advisor relationships with the customer’s IT, Engineering and Support organizations.
- Demonstrate hands‑on PagerDuty product knowledge by applying it to the customer's business priorities.
- Guide a customer on process, people and change management best practices to drive customers adoption of real‑time operations.
- Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
- Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
- Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.
- When appropriate, recommend additional expert services needed to drive success.
- Proactively communicate technical product changes, degradations, outages, end‑of‑life and other relevant updates.
- Represent the voice of the customer to inform our sales process or product roadmap.
- Lead the cross‑functional post‑sales team at PagerDuty, delivering seamless experiences on behalf of the customer.
- Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
- Predict and forecast risk, renewal and expansion within the customer portfolio.
Qualifications:
- Experienced professional with 10‑15 years relevant industry expertise.
- Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
- Ability to drive effective and influencing conversations at the C‑level; facilitation of difficult discussions and adept at handling objections.
- Experience building Business value ROI models.
- Thrives in a collaborative fast‑pace environment and as part of a results‑oriented team.
- Working knowledge in a SaaS business model.
- Strong knowledge of PagerDuty product and platform features and capabilities is highly desired.
- Good understanding of IT enterprise architecture, DevOps principles and modern IT monitoring is strongly preferred.
- Worked in a DevOps environment or with a company going through a transition to DevOps.
Location Restrictions:
We cannot employ candidates residing in Australia – Northern Territory, Queensland, South Australia, Tasmania, Western Australia; Canada – Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, Newfoundland and Labrador, Quebec, Saskatchewan, Yukon; United States – Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming. Candidates must reside in an eligible location, which vary by role.
Benefits:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & Hibernation Duty – company‑wide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)
- Paid volunteer time off: 20 hours per year
- Company‑wide hack weeks
- Mental wellness programs
Equal Opportunity & Privacy:
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
Strategic Customer Success Manager (London) employer: PagerDuty, Inc.
PagerDuty is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and comprehensive benefits package, including generous paid leave and wellness programmes. With a dynamic work culture that fosters collaboration and innovation, employees are encouraged to thrive in a fast-paced environment while contributing to meaningful projects that drive digital transformation for leading organisations. Located in London, this role provides unique opportunities to engage with top-tier clients and be at the forefront of technological advancements in Digital Operations Management.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Success Manager (London)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to articulate your experience and how it aligns with the role.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Strategic Customer Success Manager (London)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Customer Success Manager role. Highlight your experience in building executive-level relationships and driving business value, as these are key aspects of the job.
Showcase Your Expertise:Don’t hold back on showcasing your 10-15 years of relevant industry expertise. Use specific examples that demonstrate your consulting skills and how you've successfully acted as a trusted advisor in previous roles.
Be Conversational:When writing your application, keep it conversational yet professional. We want to see your personality shine through while still maintaining a focus on your qualifications and experiences related to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at PagerDuty, Inc.
✨Know Your PagerDuty Inside Out
Make sure you have a solid understanding of PagerDuty's products and how they can drive business value. Familiarise yourself with the features and capabilities, and think about how they align with potential customers' needs. This will help you demonstrate your hands-on product knowledge during the interview.
✨Prepare for C-Level Conversations
Since you'll be engaging with executive-level stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully navigated difficult discussions or objections in the past. This will show that you can handle high-stakes conversations effectively.
✨Showcase Your Consulting Skills
Be ready to discuss your experience as a trusted advisor. Think of specific instances where you've driven business value for customers, especially in a SaaS environment. Highlight your ability to build relationships and guide clients through change management best practices.
✨Anticipate Risks and Solutions
Demonstrate your proactive approach by discussing how you've identified risks in previous roles and developed mitigation plans. Be prepared to talk about how you would predict and forecast risks within a customer portfolio, showcasing your strategic thinking and problem-solving skills.
