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- Tasks: Help customers succeed by guiding them through digital transformations and optimising their operations.
- Company: Join PagerDuty, a leader in digital operations management with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible work, generous leave, and wellness programs.
- Why this job: Make a real impact by empowering businesses and building lasting partnerships.
- Qualifications: Strong communication skills and a passion for customer success in B2B SaaS.
- Other info: Connect with us for future opportunities and be part of an innovative team.
The predicted salary is between 28800 - 48000 ÂŁ per year.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you will tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
Interested in being considered for future Customer Success Manager opportunities at PagerDuty? Connect with us here! At PagerDuty, our Customer Success Managers are trusted advisors who partner closely with our customers to help them achieve business outcomes and transform how they work in real time. We love connecting with passionate customer advocates who thrive on helping organizations unlock value, accelerate adoption, and bring innovation to life.
Our Customer Success team is the heartbeat of our customer experience—empowering businesses across industries to operate efficiently, scale securely, and continually improve their customer engagement.
What We Look For- Professionals who enjoy building trusted relationships with executive and operational stakeholders, guiding them through digital and organizational change.
- Those with a strong understanding of B2B SaaS environments, who can align customer goals with strategic outcomes and business value.
- Collaborative thinkers comfortable engaging cross-functionally with Sales, Product, and Expert Services to deliver seamless customer experiences.
- Skilled communicators who excel in consultative conversations—influencing at all levels and facilitating meaningful, outcome-driven discussions.
- Individuals who can translate complex technology concepts into actionable insights—helping customers realize ROI and drive growth through data-driven decisions.
- Act as a trusted advisor guiding customers through their digital transformation journey.
- Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation.
- Lead business reviews and strategic sessions, ensuring alignment with each customer’s evolving goals.
- Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap.
- Drive collaboration across internal teams to ensure customers experience maximum value and operational success.
If you’re excited about empowering organizations, driving measurable outcomes, and building lasting partnerships—let’s stay connected!
Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we workPagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location Restrictions- Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
- Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
- United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which varies by role.
How we workOur values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offerAs a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & Hibernation
- Company-wide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure.
About PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional InformationPagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
Future Opportunities - Customer Success - UK in London employer: PagerDuty, Inc.
Contact Detail:
PagerDuty, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Future Opportunities - Customer Success - UK in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PagerDuty on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in Customer Success. Personal connections can make all the difference!
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Success roles and practice your answers. Think about how you can showcase your ability to build relationships and drive customer outcomes—this is what PagerDuty values!
✨Tip Number 3
Show your passion for customer success! When you get the chance to chat with someone from PagerDuty, share your enthusiasm for helping businesses thrive. Highlight any relevant experiences where you've made a positive impact on customers.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t meet every single requirement, we value potential and want to hear your story. So go ahead, submit that application and let’s see where it takes us!
We think you need these skills to ace Future Opportunities - Customer Success - UK in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Application: Make sure to customise your application for the Customer Success role. Highlight your relevant skills and experiences that align with what we’re looking for—think about how you can help our customers achieve their goals!
Showcase Your Communication Skills: As a Customer Success Manager, strong communication is key. Use your application to demonstrate your ability to convey complex ideas clearly and effectively. This is your chance to impress us with your consultative conversation skills!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at PagerDuty, Inc.
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of B2B SaaS environments and customer success strategies. Be ready to discuss how you've helped clients achieve their goals in the past, and think about specific examples that showcase your ability to build trusted relationships.
✨Show Off Your Communication Skills
Since you'll be engaging with various stakeholders, practice articulating complex technology concepts in simple terms. Prepare to demonstrate your consultative conversation skills by discussing how you’ve influenced decisions or facilitated discussions that led to positive outcomes.
✨Research PagerDuty's Values
Familiarise yourself with PagerDuty’s values and culture. Think about how your personal values align with theirs and be prepared to share examples of how you've embodied similar principles in your previous roles. This will show that you're not just a fit for the role, but also for the company.
✨Prepare Questions That Matter
Have a list of thoughtful questions ready to ask your interviewers. Focus on topics like their approach to customer engagement, how they measure success, and what challenges the Customer Success team is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
