At a Glance
- Tasks: Drive growth in enterprise accounts and build relationships with C-level executives.
- Company: Join PagerDuty, a leader in Digital Operations Management trusted by top brands.
- Benefits: Enjoy competitive salary, flexible work, generous vacation, and wellness programs.
- Other info: Hybrid work model with opportunities for career growth and innovation.
- Why this job: Shape customer journeys and close high-value deals in a dynamic environment.
- Qualifications: 8+ years in B2B sales with proven success in complex enterprise environments.
The predicted salary is between 60000 - 80000 £ per year.
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more.
We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is seeking an Account Executive (AE) to join our high‑performing, customer‑focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, and territory, combining strategic account management with consultative enterprise selling. You’ll partner with C‑level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi‑product adoption. This is an exciting opportunity to shape the customer’s journey, close high‑value deals, and accelerate PagerDuty’s growth in the enterprise market.
The ideal candidate is a relationship‑driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.
KEY RESPONSIBILITIES- Own and grow a defined set of enterprise accounts by driving upsell, cross‑sell, and expansion opportunities.
- Build and maintain trusted executive relationships through regular in‑person engagement and consultative selling.
- Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
- Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
- Execute complex, multi‑product sales motions and partner with Solution Consultants for technical validation and proof‑of‑concept activities.
- Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
- Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long‑term retention.
- 8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.
- Proven success managing a quota in complex, long‑cycle enterprise sales.
- Demonstrated experience selling to and influencing C‑level executives.
- Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
- Bachelor’s degree or equivalent experience.
- Expertise applying MEDDICC and Command of the Message (COM) methodologies.
- Experience managing high‑value accounts.
- Track record of success with multi‑product sales and solution‑based selling models.
- Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.
- Strategic thinker with exceptional communication, negotiation, and relationship‑building skills.
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
- Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
- Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
- United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
What we offer- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company‑wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure.
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
EnterpriseAccount Executive in London employer: PagerDuty, Inc.
PagerDuty is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their roles as Account Executives. With a strong focus on employee growth, we offer comprehensive benefits, flexible work arrangements, and opportunities to engage with C-level executives, ensuring that our team members can make a meaningful impact while enjoying a rewarding career in the heart of Digital Operations Management.
StudySmarter Expert Advice🤫
We think this is how you could land EnterpriseAccount Executive in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like EnterpriseAccount Executive at PagerDuty, Inc., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including PagerDuty, Inc.. Tailor your message to explain why you’re drawn to them and how you can contribute as a EnterpriseAccount Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace EnterpriseAccount Executive in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for PagerDuty, Inc.:When writing your cover letter, make sure to tailor your message specifically for PagerDuty, Inc.. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at PagerDuty, Inc.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show PagerDuty, Inc. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show PagerDuty, Inc. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with PagerDuty, Inc.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
