At a Glance
- Tasks: Drive growth in enterprise accounts and engage with C-level executives to deliver impactful solutions.
- Company: Join PagerDuty, a leader in Digital Operations Management trusted by top global brands.
- Benefits: Enjoy competitive salary, flexible work arrangements, and comprehensive benefits.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Shape customer journeys and close high-value deals in a dynamic tech environment.
- Qualifications: 8+ years in B2B sales with proven success in complex enterprise environments.
The predicted salary is between 60000 - 80000 £ per year.
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization.
We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is seeking an Account Executive (AE) to join our high‑performing, customer‑focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, and territory, combining strategic account management with consultative enterprise selling.
You’ll partner with C‑level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi‑product adoption. This is an exciting opportunity to shape the customer’s journey, close high‑value deals, and accelerate PagerDuty’s growth in the enterprise market. The ideal candidate is a relationship‑driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.
KEY RESPONSIBILITIES- Own and grow a defined set of enterprise accounts by driving upsell, cross‑sell, and expansion opportunities.
- Build and maintain trusted executive relationships through regular in‑person engagement and consultative selling.
- Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
- Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
- Execute complex, multi‑product sales motions and partner with Solution Consultants for technical validation and proof‑of‑concept activities.
- Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
- Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long‑term retention.
- 8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.
- Proven success managing a quota in complex, long‑cycle enterprise sales.
- Demonstrated experience selling to and influencing C‑level executives.
- Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
- Bachelor’s degree or equivalent experience.
- Expertise applying MEDDICC and Command of the Message (COM) methodologies.
- Experience managing high‑value accounts.
- Track record of success with multi‑product sales and solution‑based selling models.
- Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.
- Strategic thinker with exceptional communication, negotiation, and relationship‑building skills.
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in certain locations.
What we offer- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days
EnterpriseAccount Executive employer: PagerDuty, Inc.
PagerDuty is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their roles as Account Executives. With a strong focus on employee growth, we offer comprehensive benefits, flexible work arrangements, and opportunities to engage with C-level executives, ensuring that our team members can make a meaningful impact while enjoying a rewarding career in the heart of Digital Operations Management.
