Enterprise Account Executive, London

Pager Duty (NYSE: PD) is a leader in Digital Operations Management.

In an always-on world, organizations of all sizes trust Pager Duty to help them deliver a perfect digital experience to their customers, every time.

Teams use Pager Duty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.

Over 13,000 organizations (including 60 of Fortune 100) rely on Pager Duty to succeed with Digital Transformation, Cloud Migration, and Dev Ops Modernization.

Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, Door Dash, Lululemon and more.

We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

Pager Duty is seeking an Account Executive (AE) to join our high-performing, customer-focused team!

As an Account Executive, you will drive growth and expansion within an established customer portfolio, and territory, combining strategic account management with consultative enterprise selling.

You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption.

This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate Pager Duty’s growth in the enterprise market.

The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative Saa S solutions.

KEY RESPONSIBILITIES

• Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.
• Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.
• Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
• Drive adoption of Pager Duty’s Operations Cloud by articulating clear business value and ROI.
• Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
• Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
• Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.
• BASIC QUALIFICATIONS
• 8+ years of experience in enterprise B2B sales, account management, or expansion roles within Saa S or cloud software.
• Proven success managing a quota in complex, long-cycle enterprise sales.
• Demonstrated experience selling to and influencing C-level executives.
• Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
• Bachelor’s degree or equivalent experience.
• PREFERRED QUALIFICATIONS
• Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
• Experience managing high-value accounts
• Track record of success with multi-product sales and solution-based selling models.
• Strong understanding of enterprise software ecosystems, Operations Cloud, or Dev Ops environments.
• Strategic thinker with exceptional communication, negotiation, and relationship-building skills.
• Location restrictions
• Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which varies by role.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.

Learn more, including country-specific offerings, on our benefits site.

Your package may include

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & Hibernation Duty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs
• *Eligibility may vary by role, region, and tenure

Pager Duty is an equal opportunity employer.

Pager Duty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

Your privacy is important to us.

By submitting an application, you confirm that you have read and understand Pager Duty's Privacy Policy.

Pager Duty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

Should you require accommodation, please email accommodation@pagerduty. com and we will work with you to meet your accessibility needs.

Pager Duty uses the E-Verify employment verification program.

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