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- Tasks: Manage customer accounts, drive product adoption, and ensure exceptional outcomes.
- Company: Join PagerDuty, a leader in Digital Operations Management with a diverse team.
- Benefits: Enjoy competitive salary, flexible work, and generous paid time off.
- Why this job: Make a real impact by helping customers maximise their use of innovative AI-driven tools.
- Qualifications: 7+ years in customer-facing roles, SaaS experience, and strong analytical skills.
- Other info: Hybrid work model with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization.
We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value.
This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth. The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.
Key Responsibilities- Own a portfolio of existing customers to ensure adoption, value realization, and retention.
- Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
- Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
- Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
- Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
- Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.
- 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
- 4+ years of proven success managing renewals and growth within a SaaS environment.
- Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
- Bachelor’s degree or equivalent experience.
- Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
- Familiarity with the MEDDPICC and Command of the Message (COM) frameworks.
- Experience working with enterprise software customers or in a DevOps environment.
- Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
- Proven history of achieving revenue and retention goals through consultative account management.
- Self-starter with strong collaboration, negotiation, and problem-solving skills.
Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application.
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Where we workPagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location Restrictions- Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
- Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
- United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we workOur values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability.
What we offerAs a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure.
About PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations.
PagerDuty is Great Place to Work-certifiedâ„¢, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Additional Information: PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.
Account Manager (UK) employer: PagerDuty, Inc.
Contact Detail:
PagerDuty, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (UK)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching PagerDuty inside out. Understand their products and how they help customers. We want you to show that you’re not just another candidate, but someone who genuinely gets what they do!
✨Tip Number 3
Practice your pitch! You’ll need to articulate how your experience aligns with the role. We suggest rehearsing answers to common questions and even some situational ones that showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We believe showing appreciation can set you apart from other candidates.
We think you need these skills to ace Account Manager (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Account Manager role. Highlight your customer-facing experience and any SaaS knowledge you have, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about digital operations management. Share specific examples of how you've driven customer success in previous roles, and let your personality shine through!
Showcase Your Data Skills: Since we value data-driven decision-making, mention any experience you have with analytics tools like Salesforce or Gainsight. This will help us see how you can leverage insights to manage and retain customer accounts effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PagerDuty, Inc.
✨Know Your Product Inside Out
As an Account Manager, you'll need to have a solid understanding of PagerDuty's platform and its features. Spend time familiarising yourself with the product, especially how it leverages AI and analytics. This will help you answer questions confidently and demonstrate your ability to provide consultative guidance.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your experience in building and maintaining customer relationships. Think about specific instances where you've successfully managed renewals or driven product adoption. This will show your potential employer that you can effectively engage with clients and understand their needs.
✨Be Data-Driven
Since the role involves leveraging data analytics for customer management, come prepared to discuss how you've used data in previous roles. Bring examples of how you've monitored customer health metrics and used insights to mitigate churn risk or identify expansion opportunities.
✨Practice Your Negotiation Techniques
Negotiation is key in this role, so brush up on your skills. Prepare for potential scenarios where you might need to present renewal proposals or structure multi-year options. Practising these conversations will help you feel more confident during the interview.