At a Glance
- Tasks: Build strong relationships with customers to accelerate their digital journey and drive business value.
- Company: Join PagerDuty, a leader in real-time operations with a collaborative culture.
- Benefits: Enjoy company equity, generous vacation, wellness programs, and paid parental leave.
- Other info: Work in a fast-paced environment with excellent career growth opportunities.
- Why this job: Make a real impact by guiding customers through their digital transformation journey.
- Qualifications: 10-15 years of experience in consulting and driving business value for customers.
The predicted salary is between 80000 - 100000 € per year.
The Strategic Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers work directly with customers that can vary in their market segment, size, solution complexity, and life cycle, depending on the customers' needs.
Responsibilities
- Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations.
- Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities.
- Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
- Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
- Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
- Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.
- When appropriate, recommend additional expert services needed to drive success.
- Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.
- Represent the voice of the customer to inform our sales process or product roadmap.
- Lead the cross functional post sales team at PagerDuty, delivering a seamless experiences on behalf of the customer.
- Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
- Predict and forecast risk, renewal and expansion within the customer portfolio.
Qualifications
- Experienced professional with 10-15 years relevant industry expertise.
- Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
- Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.
- Experience building Business value ROI models.
- Thrive in a collaborative fast pace environment and as a part of a results oriented team.
- Working knowledge in a SaaS business model.
- Strong knowledge of PagerDuty product and platform features and capabilities is highly desired.
- Good understanding of IT enterprise architecture, DevOps principles and modern IT monitoring is strongly preferred.
- Worked in a DevOps environment or with a company going through a transition to DevOps.
What we offer
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & Hibernation
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Paid volunteer time off: 20 hours per year
- Mental wellness programs
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
Strategic Customer Success Manager (London) New London employer: Pager
PagerDuty is an exceptional employer that prioritises employee well-being and professional growth, offering a range of benefits including generous paid vacation, wellness programs, and equity options. The collaborative work culture in London fosters innovation and allows Strategic Customer Success Managers to thrive as trusted advisors, driving meaningful impact for customers while enjoying a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Success Manager (London) New London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Strategic Customer Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in building executive-level relationships and driving business value. They want to see how you can help their customers succeed.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your consulting skills and be ready to discuss how you've handled difficult conversations at the C-level. This will show them you're the trusted advisor they need.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Strategic Customer Success Manager (London) New London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Customer Success Manager role. Highlight your experience in building relationships at the executive level and how you've driven business value for customers in the past.
Showcase Your Product Knowledge:Demonstrate your understanding of PagerDuty's products and how they align with customer needs. Use specific examples from your previous roles to illustrate how you've applied product knowledge to solve customer challenges.
Highlight Your Consulting Skills:Since this role requires strong consulting skills, share instances where you've acted as a trusted advisor. Discuss how you’ve facilitated difficult conversations and managed objections effectively to drive success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Pager
✨Know Your Product Inside Out
Make sure you have a solid understanding of PagerDuty's products and how they can benefit customers. Be ready to discuss specific features and how they align with the needs of different market segments.
✨Build Relationships Before the Interview
Try to connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. This will help you tailor your responses and show that you're genuinely interested in building relationships.
✨Prepare for C-Level Conversations
Since this role involves engaging with executive-level stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully navigated difficult discussions or objections in the past.
✨Showcase Your Consulting Skills
Be ready to demonstrate your consulting experience by discussing how you've driven business value for previous clients. Use specific metrics or ROI models to illustrate your impact and how you can replicate that success at PagerDuty.
