Estates and Maintenance Agent

Respond to incoming helpdesk requests in a timely and efficient manner.

Coordinate with the Facilities Management team to resolve issues.

Maintain accurate records of all helpdesk interactions and resolutions.

Assist in the implementation of helpdesk policies and procedures.

Provide support to the wider team, ensuring smooth operation of facilities.

Identify areas for improvement in the helpdesk process and suggest changes.

Stay informed about the latest trends and innovations in healthcare facilities management.

Participate in training and development opportunities within the healthcare industry.

2-3 years experience of helpdesk / FM

Harrogate Based or willing to travel

A demonstrated understanding of facilities management

Strong communication skills, able to handle queries and concerns effectively

An ability to work under pressure and manage multiple tasks simultaneously

Good teamwork skills, with a willingness to assist colleagues as needed

Proficiency in using various helpdesk software and tools

CAFM experience

Management/Supervisory experience would be advantageous!, * Helpdesk

A competitive salary range of £27,000 – £30,000 per annum.

An opportunity to work in a supportive and professional environment.

Being part of a dedicated team focused on providing exceptional healthcare services.

Opportunities for professional development within the healthcare industry.

1 Day per week from home, to be agreed weekly