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For Companies At a Glance
- Tasks: Assist customers via phone, email, or in person while maintaining high service standards.
- Company: Reputable not-for-profit organisation based in York.
- Benefits: Competitive pay, generous holiday package, and hybrid working options.
- Why this job: Join a supportive team and make a real difference in customer service.
- Qualifications: Strong communication skills and experience in customer service required.
- Other info: Flexible temporary role with opportunities for growth and improvement.
The predicted salary is between 15 - 16 £ per hour.
Long term temporary opportunity, with immediate start. Reputable organisation, great rates of pay.
About Our Client
Reputable not-for-profit organisation, based in York. They aim to provide exceptional support and services to their clients with the support of the Customer Service Team.
Job Description
- Respond to customer enquiries via phone, email, or in person, ensuring a high level of service at all times.
- Maintain accurate records of customer interactions and transactions.
- Assist customers by providing information, resolving complaints, and offering solutions in a timely manner.
- Collaborate with other departments to address customer concerns effectively.
- Support the team in achieving service performance targets.
- Contribute to the continuous improvement of customer service processes.
- Provide feedback to management on customer service trends and potential improvements.
- Ensure compliance with company policies and procedures.
The Successful Applicant
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work effectively in a team environment.
- Good organisational skills and attention to detail.
- Proficiency in using standard office software and systems.
- Experience in a customer service role.
- Flexibility to adapt to a temporary role with varying responsibilities.
What's on Offer
- Competitive hourly rate of £15.92.
- Generous holiday package to support work-life balance.
- On-site parking for added convenience.
- Hybrid working available after full training.
Customer Service Advisor in York employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in York
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they’re a not-for-profit. This will help you tailor your responses during interviews and show that you genuinely care about their work.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to customer enquiries, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your customer-focused mindset and ability to handle complaints.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled enquiries, resolved complaints, and worked in a team. Customising your CV for this role will show us you're serious about joining our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've provided exceptional service and contributed to team success. We love a good story!
Show Off Your Communication Skills: Since this role involves responding to customer enquiries, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We want to see that you can convey information effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to be part of our reputable organisation!
How to prepare for a job interview at Page Personnel
✨Know the Organisation
Before your interview, take some time to research the not-for-profit organisation. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare examples of how you've effectively handled customer enquiries or resolved complaints in the past. Practise articulating these experiences clearly, as this will demonstrate your interpersonal skills during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems for customers. Be ready to discuss your thought process and the steps you took to reach a solution. This will highlight your strong problem-solving abilities and customer-focused mindset.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, service performance targets, and opportunities for continuous improvement within the customer service processes. This shows your enthusiasm and willingness to engage with the role.
