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For Companies At a Glance
- Tasks: Support customers with healthcare enquiries and ensure a seamless experience.
- Company: Reputable non-profit organisation in York with a strong community focus.
- Benefits: Competitive salary, full training, free gym, generous holiday allowance, and flexible hours.
- Why this job: Join a passionate team and make a real difference in people's lives.
- Qualifications: Previous customer service experience and excellent communication skills.
- Other info: Immediate interviews available; great culture and career progression opportunities.
The predicted salary is between 26000 - 36400 £ per year.
A new exciting Permanent Customer Experience Position in York! To work for a reputable business within the Non for Profit Sector!
About Our Client
Michael Page have partnered with a reputable non for profit business in York. The organisation is looking for a Customer Experience Advisor to join the department on a permanent basis. This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme! Immediate interview available please apply now!
Job Description
As a Customer Experience Advisor, you will be supporting customers with a range of enquiries in relation to the health care services the business offers. The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with providing the highest level of care and support. You will also be processing claims for the customer and handling the transaction from start to finish making sure a seamless experience is provided.
The Successful Applicant
- Previous customer service experience from a range of backgrounds such as retail and hospitality
- Excellent telephone manner and strong communication skills
- Passionate about helping and supporting customers providing the best solution for them
- A high level of empathy and understanding
- An excellent problem solver
- A good team player
What's on Offer
- Salary of £26000+
- Reputable business within the non for profit sector
- Full training provided
- Excellent progression and development opportunities
- Central location in York
- Free parking
- Monday to Friday 9am-5pm
- Part time and full time hours are available
- Excellent benefits
- Free gym on site
- Generous holiday allowance
- Option to buy and sell holidays
- Regular incentives
- Great team and culture
- Immediate interview
Customer Experience Advisor in York employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in York
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they’re in the non-profit sector. This will help you tailor your conversation during interviews and show that you genuinely care about their cause.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer queries over the phone, try role-playing with a friend or family member. This will help you feel more confident and improve your communication skills.
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing excellent support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Experience Advisor role!
We think you need these skills to ace Customer Experience Advisor in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service roles you've had, especially in healthcare or non-profit sectors, to show us you're a great fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping customers. Share specific examples of how you've provided excellent service in the past, and let your personality shine through!
Showcase Your Communication Skills: Since this role involves a lot of phone work, make sure to emphasise your strong communication skills in your application. We want to see that you can connect with customers and handle queries with empathy and understanding.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Page Personnel
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Think about situations where you’ve gone above and beyond for a customer, as this will show your passion for helping others.
✨Practice Your Telephone Etiquette
Since the role involves a lot of phone communication, practice speaking clearly and confidently. You might want to do a mock interview over the phone with a friend to get comfortable with how you present yourself verbally.
✨Show Empathy and Problem-Solving Skills
Prepare to discuss how you handle difficult situations with customers. Think of specific examples where you demonstrated empathy and effectively solved a problem, as this is crucial for a Customer Experience Advisor.
✨Research the Organisation
Familiarise yourself with the non-profit sector and the specific services offered by the organisation. This will not only help you answer questions but also show your genuine interest in the role and the company.
