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For Companies At a Glance
- Tasks: Handle customer complaints with empathy and professionalism while ensuring compliance with company policies.
- Company: Join a renowned organisation in the leisure and travel industry, committed to outstanding customer service.
- Benefits: Enjoy a competitive salary, bonus scheme, generous leave, and private medical cover.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong written communication skills and experience in customer service or complaint resolution.
- Other info: Immediate start with potential for permanent role and career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Nationally renowned organisation based in Watford. Immediate start, FTC role with likelihood to become permanent.
About Our Client
The employer is a medium-sized organisation within the leisure, travel & tourism industry, known for its commitment to providing outstanding customer service. They offer a structured environment with clear processes and a focus on delivering an excellent customer experience. Due to ongoing projects, they are currently recruiting for a Complaints Specialist to join their Customer Service team, initially on a FTC basis until March but with strong likelihood to become permanent as the organisation is growing.
The ideal candidate will have a background in customer services, specifically resolving customer complaints, undertaking investigations to resolve any issues. The candidate must be able to respond to customers in an empathetic and professional manner.
Job Description
- Respond to written customer complaints promptly and professionally.
- Investigate and resolve customer issues in accordance with company policies.
- Maintain accurate records of correspondence and actions taken.
- Collaborate with internal departments to gather necessary information.
- Ensure compliance with industry regulations and guidelines.
- Identify recurring issues and suggest potential improvements to processes.
- Provide updates to customers regarding the status of their complaints.
- Contribute to a positive customer experience through professional communication.
The Successful Applicant
A successful Complaints Specialist should have:
- Strong written communication skills with a focus on accuracy and clarity.
- Experience in handling customer complaints or a similar role.
- Ability to work independently and manage time effectively.
- Attention to detail and a proactive approach to problem-solving.
- Familiarity with industry regulations and customer service best practices.
- Live locally to Watford.
- Available to start ASAP.
What's on Offer
- Competitive salary negotiable depending on experience.
- Company bonus scheme.
- Matched pension contributions up to 8.5%.
- 26 days annual leave plus 2 Life Days and bank holidays.
- Complimentary private medical cover.
Complaints Specialist - Immediate Start - Watford employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Specialist - Immediate Start - Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and travel industry. You never know who might have a lead on that Complaints Specialist role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and think of examples where you've successfully resolved complaints. Show them you’re the empathetic problem-solver they need!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Complaints Specialist - Immediate Start - Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Specialist role. Highlight your experience in resolving customer complaints and any relevant skills that match what we're looking for. This shows us you’re genuinely interested and have done your homework!
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and professional. Use concise language and check for any typos or errors. We want to see your ability to communicate effectively right from the start!
Demonstrate Empathy: In your application, share examples of how you've handled customer complaints with empathy and professionalism. This will help us see that you understand the importance of a positive customer experience, which is at the heart of what we do.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Page Personnel
✨Know Your Stuff
Before the interview, make sure you understand the company and its commitment to customer service. Familiarise yourself with their processes and values, especially how they handle complaints. This will show that you're genuinely interested and prepared.
✨Showcase Your Skills
Be ready to discuss your experience in resolving customer complaints. Prepare specific examples where you've successfully handled difficult situations. Highlight your strong written communication skills and how you maintain professionalism under pressure.
✨Empathy is Key
Since the role requires responding to customers in an empathetic manner, think of ways to demonstrate your ability to connect with customers. Share instances where you've turned a negative experience into a positive one through understanding and effective communication.
✨Ask Smart Questions
Prepare thoughtful questions about the company's approach to customer service and how they handle recurring issues. This not only shows your interest but also gives you insight into their operations and culture, helping you determine if it's the right fit for you.
