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For Companies At a Glance
- Tasks: Respond to customer inquiries and process orders efficiently.
- Company: Join a reputable company in the industrial sector with growth potential.
- Benefits: Competitive salary, permanent position, and comprehensive benefits package.
- Why this job: Make a difference in customer service and grow your career.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Supportive work environment with opportunities for professional development.
The predicted salary is between 15600 - 36400 £ per year.
Work for a growing market leader with huge progression opportunities.
About Our Client
This opportunity is with a well-established company in the industrial/manufacturing sector. They are a reputable medium-sized organisation committed to delivering quality services and maintaining strong relationships with their clients.
Job Description
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Process customer orders accurately and efficiently, ensuring timely delivery.
- Collaborate with internal teams to resolve customer issues and provide updates.
- Maintain accurate customer records and update account information as needed.
- Assist with handling complaints, providing solutions, and following up to ensure resolution.
- Support the Customer Service team in achieving departmental goals and KPIs.
- Provide product information and guidance to customers when required.
- Identify opportunities to improve customer service processes and suggest enhancements.
The Successful Applicant
- Any customer service experience.
- Strong communication and interpersonal skills to build rapport with customers and colleagues.
- Proficiency with computer systems, Excel and customer relationship management (CRM) software.
- Excellent problem-solving abilities and a proactive approach to challenges.
- An organised and detail-oriented mindset to manage multiple tasks effectively.
- A customer-focused attitude with a commitment to delivering quality service.
What's on Offer
- Competitive salary ranging from £26,000 per annum, subject to increase post probation.
- Permanent position with opportunities for career growth.
- Supportive and professional work environment.
- Comprehensive benefits package to support your well-being.
Customer Service Agent in Warrington employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Warrington
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound confident and clear. Role-play common customer scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Agent in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and customer service experience.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve successfully resolved customer issues. We love seeing how you tackle challenges and improve processes!
Be Professional Yet Personable: While we want to see your professional side, it’s also important to let your personality shine through. Use a friendly tone in your cover letter to show us you’re a great fit for our team culture.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Page Personnel
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a complaint or went above and beyond for a customer. This will demonstrate your ability to handle similar situations in the new role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you respond more accurately and show that you value the interviewer’s input. Don’t hesitate to ask for clarification if you’re unsure about something.
✨Be Ready to Discuss Improvement Ideas
Since the job involves identifying opportunities to improve customer service processes, come prepared with a few suggestions. Think about what you’ve seen work well in previous roles or any innovative ideas you have that could benefit the company.
