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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support via phone, email, and more.
- Company: Join a medium-sized organisation known for innovative solutions and top-notch customer service.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Be part of a team that values customer satisfaction and drives positive change.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Dynamic role with opportunities for professional growth in Steyning.
The predicted salary is between 25000 - 26000 £ per year.
Must drive to company location.
Previous Customer Service/Administration Experience.
About Our Client:
The employer is a medium-sized organisation, known for providing innovative solutions and prioritising customer service. They are committed to delivering high-quality products and services to their clients.
Job Description:
- Provide exceptional customer service and support to all clients via phone, email, and other communication channels.
- Process customer orders accurately and efficiently, ensuring timely delivery.
- Assist the sales team by preparing quotes, managing enquiries, and following up on leads.
- Maintain and update customer records in the CRM system.
- Coordinate with internal departments to ensure smooth order fulfilment and resolution of customer issues.
- Monitor and report on key performance metrics related to sales and customer support activities.
- Identify opportunities to improve customer satisfaction and promote additional products or services.
- Support administrative tasks related to the Customer Service department as required.
The Successful Applicant:
- Experience in customer service.
- Excellent communication skills, both written and verbal.
- Proficiency in using CRM systems and other relevant software tools.
- Strong organisational and multitasking abilities.
- A proactive approach to problem-solving and an eye for detail.
- The ability to work effectively both independently and within a team.
- A commitment to delivering outstanding customer service.
What's on Offer:
- Competitive salary ranging from £25,000 to £26,000 per annum.
- Opportunities for professional growth and career development.
- A supportive and collaborative work environment in Steyning.
This is an excellent opportunity to join a reputable organisation in Steyning. If you are passionate about customer service and sales support, apply now!
Customer Support Coordinator in Steyning employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator in Steyning
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound confident and clear. Role-play common customer scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to their customer service excellence.
We think you need these skills to ace Customer Support Coordinator in Steyning
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Coordinator role. Highlight your previous customer service experience and how it aligns with the responsibilities mentioned in the job description.
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to showcase your written skills by keeping your cover letter engaging and professional.
Demonstrate Your Organisational Skills: Mention any tools or methods you use to stay organised, especially if you have experience with CRM systems. This will show us that you can handle the multitasking required in the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Page Personnel
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to ensure their satisfaction. This shows that you understand the importance of exceptional service.
✨Familiarise Yourself with CRM Systems
Since proficiency in CRM systems is key for this role, make sure you can talk about your experience with any relevant software. If you’ve used specific tools, mention them and explain how they helped you manage customer relationships effectively.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. Practise responding to common customer queries or complaints. This will help you demonstrate your communication skills and problem-solving abilities in a practical way.
✨Show Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise your workload. Share examples from your previous roles where you successfully juggled various responsibilities, as this will highlight your organisational skills and ability to work under pressure.
