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For Companies At a Glance
- Tasks: Respond to customer enquiries and manage orders with precision.
- Company: A small, supportive organisation focused on excellent service.
- Benefits: Gain valuable experience in a professional environment with skill enhancement opportunities.
- Why this job: Join a team that values customer satisfaction and personal growth.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Immediate start available in Southampton.
The predicted salary is between 24000 - 36000 £ per year.
Must be available to start immediately in a full time office based role. Must be process driven and possess great customer service skills.
About Our Client
The company is a small-sized organisation, committed to delivering excellent service and maintaining high standards in its operations. They pride themselves on a supportive work environment and a focus on customer satisfaction.
Job Description
- Respond to customer enquiries promptly and professionally via phone, email, or other communication channels.
- Process and manage customer orders accurately within the required timeframes.
- Provide clear and effective communication to customers regarding products, services, and delivery updates.
- Collaborate with internal teams to ensure customer needs are met efficiently.
- Maintain accurate records of customer interactions and transactions.
- Handle customer complaints with care, ensuring a positive resolution.
- Monitor and report on customer feedback to improve service quality.
- Support administrative tasks within the secretarial and business support department as required.
The Successful Applicant
A successful Customer Service professional should have:
- Previous experience in a customer service or administrative role.
- Strong communication and interpersonal skills.
- Proficiency in using standard office software and systems.
- A proactive approach to problem-solving and attention to detail.
- The ability to manage multiple tasks and prioritise effectively.
- A customer-focused attitude with a commitment to delivering excellent service.
What’s on Offer
A temporary position with the opportunity to gain valuable experience. A supportive and professional working environment in Southampton. Opportunities to enhance your skills in customer service and business support.
Temporary Customer Service Administrator in Southampton employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Administrator in Southampton
✨Tip Number 1
Get your game face on! When you walk into that interview, show them your enthusiasm for the role. Smile, make eye contact, and let your passion for customer service shine through. Remember, they want to see how you connect with people!
✨Tip Number 2
Do your homework! Research the company and its values before the interview. This way, you can tailor your answers to show how you fit into their supportive work environment and commitment to customer satisfaction.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your previous experience in customer service and how you’ve handled tricky situations with care and professionalism.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. And hey, if you haven’t already, apply through our website for a smoother process!
We think you need these skills to ace Temporary Customer Service Administrator in Southampton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service or administrative roles. We want to see how you've handled customer enquiries and complaints, so share specific examples that showcase your skills!
Be Process Driven: Since the role is all about being process driven, emphasise your ability to manage tasks efficiently. Talk about how you prioritise and stay organised, as this will resonate well with us and our commitment to high standards.
Communicate Clearly: Your written application should reflect strong communication skills. Use clear and concise language, and make sure to proofread for any errors. We appreciate a polished application that shows you care about the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Page Personnel
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they pride themselves on. This will help you tailor your answers to show how you align with their commitment to excellent service.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a complaint or went above and beyond for a customer. This will demonstrate your proactive approach and commitment to customer satisfaction.
✨Practice Effective Communication
Since the role requires strong communication skills, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions in a professional manner.
✨Be Ready to Discuss Problem-Solving
Think of scenarios where you had to solve a problem or manage multiple tasks effectively. Be prepared to discuss your thought process and how you prioritised tasks, as this will show your attention to detail and ability to handle the demands of the role.
