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For Companies At a Glance
- Tasks: Manage client accounts, execute transactions, and drive process improvements.
- Company: Leading British financial services firm in London's vibrant West End.
- Benefits: Salary up to £55,000, comprehensive benefits, and clear career progression.
- Why this job: Join a dynamic team and make a real impact in the financial services sector.
- Qualifications: Experience in Client Services within FX or Payments, strong organisational skills.
- Other info: Collaborative environment with opportunities for professional growth and development.
The predicted salary is between 50000 - 55000 £ per year.
Permanent role working in London's west end location with a leading FX, Payments and alternative Financial Services business.
About Our Client
This opportunity is with a leading British financial services company specialising in helping corporations manage risk, provide cross border payments, and offer alternatives to traditional banking.
Job Description
- Deliver an effective account strategy, including account setup, transaction execution, and ongoing management.
- Foster a culture of continuous improvement and innovation, proactively identifying and addressing process gaps before they occur, and encouraging open communication and collaboration.
- Lead initiatives that directly support the group's Key Performance Indicators, recommending process enhancements and innovations that align with departmental and business objectives.
- Oversee team schedules to ensure timely completion of work while allocating time for training and responding to ad hoc client queries.
- Conduct regular check-ins to manage workload, delegation, and team capacity.
- Produce monthly and quarterly performance reports for the Client Service Manager, aligning service outcomes with the wider commercial strategy.
- Utilise CRM tools to generate dynamic reporting that highlights trends and insights to support the development of clients and partners.
- Analyse internal data sources to proactively identify opportunities and map emerging trends.
- Design and facilitate cross-practice workshops and training sessions to support ongoing team development.
The Successful Applicant
- Extensive experience operating at a senior level within Client/Account Services in the FX, Payments, Brokerage areas of financial services.
- Confident working with senior stakeholders and able to influence key decision-makers.
- Highly organised, with the ability to manage multiple priorities and meet tight deadlines.
- Proactive and hands-on in managing accounts and client relationships.
- Comfortable working in fast-paced, high-pressure environments.
- Strong interpersonal skills - confident, positive, diplomatic, and able to establish credibility quickly.
- Diligent, committed, and consistently proactive.
- Adaptable, resilient, and able to thrive when faced with new challenges or unfamiliar situations.
- Exceptional attention to detail and accuracy.
- Tenacious and driven, with the ability to lead initiatives and motivate both internal and external teams.
- Strategic thinker with strong commercial awareness.
What's on Offer
- Salary ranging from £50,000 to £55,000 per annum.
- Comprehensive benefits package.
- Permanent position within a reputable banking industry client in London's West End location.
- Opportunities for professional growth and development.
- A clear path to management.
- Collaborative and supportive work environment.
- Please note this is initially 5 days in the office, 4 day hybrid once training is complete.
If you are ready to take the next step in your career as a Senior Client Services Associate in the banking payments industry, we encourage you to apply today.
Senior Client Services Associate in Southampton employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Services Associate in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who work in FX or Payments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their key performance indicators and think of ways you can contribute to them. This shows you're not just interested in the role, but also in helping the company succeed.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of a Senior Client Services Associate. Highlight your ability to manage accounts and relationships, and don’t forget to mention your knack for spotting trends and insights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Client Services Associate in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Client Services Associate. Highlight your experience in FX, Payments, and Brokerage, and don’t forget to showcase your ability to manage client relationships and influence decision-makers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific examples of how you've fostered continuous improvement and innovation in your previous roles.
Showcase Your Skills: We want to see your organisational skills in action! Be sure to include examples of how you've managed multiple priorities and met tight deadlines, especially in fast-paced environments.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in London’s West End.
How to prepare for a job interview at Page Personnel
✨Know Your Stuff
Make sure you brush up on your knowledge of FX, Payments, and Brokerage. Understand the key trends and challenges in the financial services sector. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage client relationships and lead initiatives. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Be Proactive
During the interview, highlight your proactive approach to identifying process gaps and improving client services. Share instances where you've taken the initiative to enhance workflows or foster team collaboration, as this aligns perfectly with what they're looking for.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, their approach to client services, and how they measure success. This shows that you're not just interested in the role, but also in how you can contribute to their goals and fit into their team.
