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For Companies At a Glance
- Tasks: Help customers with inquiries and ensure their satisfaction through excellent service.
- Company: Reputable organisation dedicated to quality and care for both customers and employees.
- Benefits: Competitive salary, 20 days holiday, employee discounts, and on-site parking.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
- Other info: Immediate start in a dynamic environment with opportunities for growth.
The predicted salary is between 25000 - 26000 £ per year.
Exciting new position with a reputable organisation. Immediate Start
About Our Client
This well known organisation is committed to offering exceptional services to its customers and fostering a supportive work environment for its employees. With a focus on quality and care, the company values professionalism and customer satisfaction.
Job Description
- Responding promptly and professionally to client inquiries via phone, email, or in-person.
- Managing appointment bookings and scheduling efficiently.
- Providing accurate information about products and services.
- Resolving customer concerns with a focus on satisfaction and care.
- Maintaining updated records of client interactions in the system.
- Collaborating with team members to ensure seamless service delivery.
- Assisting with administrative tasks related to customer service processes.
- Upholding the organisation's standards and values in every interaction.
The Successful Applicant
- Proven experience in a customer service position or call centre role.
- Strong communication skills, both written and verbal.
- Proficiency in basic administrative and organisational tasks.
- A positive attitude towards problem-solving and client satisfaction.
- Ability to work collaboratively within a team environment.
- Attention to detail and commitment to maintaining accurate records.
What's on Offer
- Salary of £25,000 - £26,000 per annum.
- 20 days of holiday leave plus bank holidays.
- On-site parking for added convenience.
- Employee discounts on products and services.
Customer Service Advisor in Shipley employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Shipley
✨Tip Number 1
Get to know the company! Research their values and services so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common scenarios with a friend. It’ll help you feel more confident when responding to inquiries.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Service Advisor in Shipley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled client inquiries and resolved issues in the past, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and explain why you’d be a great fit for our team. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Page Personnel
✨Know the Company Inside Out
Before your interview, take some time to research the organisation. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with clients and resolved issues.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling difficult customers or managing multiple inquiries at once. Prepare your responses to these situations, focusing on how you prioritise customer satisfaction and maintain professionalism.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
