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For Companies At a Glance
- Tasks: Lead and manage customer service teams across the UK and Europe, ensuring top-notch service.
- Company: Join a leading global product supplier with a dynamic work culture.
- Benefits: Competitive salary, bonus, 25 days holiday, private medical insurance, and international travel opportunities.
- Why this job: Make a real impact in customer service while advancing your career in a supportive environment.
- Qualifications: Experience in customer service leadership and familiarity with technologies like SAP or Salesforce.
- Other info: Clear progression plan to Head of Customer Service role within 18-24 months.
The predicted salary is between 44000 - 66000 £ per year.
About Our Client
Page Group are working with a leading global product supplier & manufacturer who are looking for a Senior Customer Service Manager at their head office in Sheffield. The role will manage the UK Customer Service function, European Customer Service (remotely) & a 3rd party Outsourced Customer Service function.
Job Description
- Direct leadership and management of UK Customer Service Function, European Customer Service Function (remotely) and Outsourced Customer Service function (3rd party).
- Ensure all Customer Service Teams provide a world class level of service to B2B & B2C Customers across Phone, e-mail, web & Live Chat during all interactions.
- Work closely with 3 warehouse teams (UK, Europe, 3rd party) to ensure order fulfilment runs smoothly, and proactively identify and mitigate potential issues.
- Work closely with internal logistics and 3rd party carriers to plan and execute the smooth movement of customer orders, on time in full.
- Implement and drive performance activity focused on delivery against SLA's.
- Identify areas for improvement across processes and procedures focused on driving efficiency, Customer Satisfaction and timescales.
- Use and manage SAP EDI system to deliver order management activities.
- Utilise and identify technologies, AI and Systems to improve the overall, end-to-end customer journey.
- Collaborate with key global stakeholders and counterparts to share best practice and share new ways of working.
The Successful Applicant
- Experience leading similar customer service or contact centre functions.
- Experience managing or working with European / Global Customer Service or Warehouse teams.
- Hands on experience working with / implementing new technologies, AI or Systems.
- Strong people leader.
- Extensive stakeholder management.
- Knowledge of SAP / Sales-force would be advantageous.
What's on Offer
The role of Senior Customer Service Manager will join a leading supplier and distributor of products based at their Sheffield Offices. The role will require 4 days on site in Sheffield, 1 day from home. Salary of £55,000 - £60,000 plus 10% bonus (performance based). 25 days holiday plus bank holidays. Private Medical Insurance. International Travel will be required up to 5 times per year. The role has a clear progression plan in place and the successful applicant will aim to move into the Head of Customer Service role within 18-24 months.
Senior Customer Service Manager - UK & Europe - Product Led Business in Sheffield employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Manager - UK & Europe - Product Led Business in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to customer service management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your tech-savvy side! Since the role involves using systems like SAP and AI technologies, be ready to discuss how you've used similar tools in past roles. Highlighting your adaptability can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Customer Service Manager - UK & Europe - Product Led Business in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Service Manager. Highlight your experience in leading customer service teams and managing European operations, as this will show us you’re a perfect fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your skills align with our needs. Don’t forget to mention any hands-on experience with technologies or systems that can enhance the customer journey.
Showcase Your Leadership Skills: We want to see your leadership style! In your application, share examples of how you've successfully managed teams and improved customer satisfaction. This will help us understand how you can lead our UK and European customer service functions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Page Personnel
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service knowledge, especially in a B2B and B2C context. Be ready to discuss your previous experiences leading customer service teams and how you've implemented strategies to enhance customer satisfaction.
✨Familiarise Yourself with SAP and AI Technologies
Since the role involves using SAP EDI systems and identifying technologies to improve customer journeys, it’s crucial to have a solid understanding of these tools. Prepare examples of how you've used technology to streamline processes or improve service delivery in past roles.
✨Showcase Your Leadership Skills
As a Senior Customer Service Manager, you'll need to demonstrate strong leadership capabilities. Think of specific instances where you've successfully led a team, managed conflicts, or driven performance improvements. Be ready to share these stories during your interview.
✨Prepare for Stakeholder Management Questions
Given the collaborative nature of this role, expect questions about stakeholder management. Prepare to discuss how you've worked with various teams, both locally and internationally, to achieve common goals. Highlight your communication skills and ability to share best practices.
