Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic customer service team and enhance performance through coaching and support.
- Company: Join a reputable organisation with a supportive and collaborative culture.
- Benefits: Competitive salary, hybrid working, and great career development opportunities.
- Why this job: Make a real impact by improving customer experiences and leading a passionate team.
- Qualifications: Proven leadership skills and a passion for customer service excellence.
- Other info: Exciting role with immediate start and a focus on personal growth.
The predicted salary is between 31000 - 33000 £ per year.
Exciting new position with immediate start. Hybrid working pattern.
About Our Client
I am working in partnership with this reputable organisation to recruit for a Team Leader on a permanent basis. This permanent role offers a chance to use your leadership skills to provide coaching, support and ensuring smooth operations throughout the team.
Job Description
- Lead and manage the customer service team to ensure high levels of performance and engagement.
- Monitor and evaluate customer service operations to identify areas for improvement.
- Ensure all customer queries and complaints are resolved promptly and effectively.
- Collaborate with other departments to improve the customer experience.
- Prepare and analyse reports to track team performance and KPIs.
- Train and develop team members to enhance their skills and knowledge.
- Ensure compliance with company policies and procedures within the team.
- Support the implementation of new processes and technologies to improve efficiency.
The Successful Applicant
- Provide front line leadership for the Customer Service team.
- Deliver, and where possible, exceed all performance metrics within your area of responsibility.
- Maintain high quality standards across all customer interactions and company KPIs.
- Act as an escalation point for customer issues, focusing on resolving root causes rather than addressing only immediate concerns.
- Support key account reviews in collaboration with stakeholders.
- Assess customer profiles to identify opportunities for increased sales.
- Collaborate with commercial teams to promote stock availability and drive sales growth.
- Work with the Sales & Operational Planning Team to identify and resolve scheduling changes aligned with production.
- Identify areas for improvement and ensure customer compliance with processes and policies.
- Continuously monitor performance and KPIs, implementing improvement actions as needed.
- Manage all people-related responsibilities, including performance reviews, attendance management, and other personnel matters.
- Oversee team workflow to ensure efficiency and service consistency.
- Coach and develop team members to enhance knowledge, capability, and overall productivity.
- Serve as a subject matter expert within the Customer Service function.
- Manage scheduling and liaise with transport partners to ensure on time, in full deliveries.
- Manage haulage payments and associated administrative processes.
What's on Offer
- A competitive salary ranging from £31,000 to £33,000 per annum.
- A new exciting position within a respected organisation.
- Opportunities for career development within the manufacturing sector.
- Supportive and collaborative company culture.
- Hybrid working.
- Great benefits package.
If you are ready to take the next step in your career as a CS Team Leader, we encourage you to apply today!
Customer Service Team Leader in Sheffield employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Customer Service Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend using the STAR method to structure your answers, showcasing your skills and experiences effectively.
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they operate will help you tailor your responses during interviews and show that you’re a great fit for their team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Team Leader in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight your leadership experience and any relevant metrics you've achieved in previous positions.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, improved customer service operations, or resolved complex issues in the past.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to identify root causes of customer issues and how you've implemented solutions. We want to see your analytical side and how you can enhance the customer experience.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Page Personnel
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully led a team in the past, focusing on coaching and developing team members.
✨Understand Customer Service Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to customer service. Be prepared to discuss how you have monitored and improved these metrics in previous roles, as this will show your analytical skills and commitment to high-quality service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you resolved customer complaints or improved team performance, and be ready to explain your thought process and the outcomes.
✨Show Your Collaborative Spirit
Since collaboration is key in this role, come equipped with examples of how you've worked with other departments to enhance customer experience. Highlight any successful projects where teamwork led to improved results, demonstrating your ability to work across functions.
