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- Tasks: Use speech analytics to enhance customer experience and drive insights in a fast-paced contact centre.
- Company: Large housing organisation in Salford with a supportive and inclusive culture.
- Benefits: Competitive salary, hybrid working, and various employee benefits.
- Why this job: Make a real impact on customer experience while developing your analytical skills.
- Qualifications: Hands-on experience with customer conversations and proficiency in Excel and Power BI.
- Other info: Join a dynamic team focused on operational resilience and growth.
The predicted salary is between 36000 - 60000 £ per year.
A large housing organization in Salford is seeking an analytics expert to enhance customer experience. The role involves using speech analytics to drive insights and operational resilience in a fast-paced contact centre.
Candidates should have:
- Hands-on experience with customer conversations
- Strong analytical skills
- Proficiency in Excel and Power BI
This position offers a competitive salary, hybrid working, and various employee benefits, emphasizing a supportive and inclusive culture.
Speech Analytics & CX Specialist - Hybrid in Salford employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Speech Analytics & CX Specialist - Hybrid in Salford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in analytics or customer experience. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your analytical projects, especially those involving speech analytics or customer insights. This will give you an edge during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to analytics and customer experience. Mock interviews with friends or using online resources can help you nail your responses.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be just right for you. Plus, applying directly shows your enthusiasm and commitment to joining our supportive and inclusive culture.
We think you need these skills to ace Speech Analytics & CX Specialist - Hybrid in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with speech analytics and customer conversations. We want to see how your skills align with the role, so don’t be shy about showcasing your analytical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experience and how your background makes you the perfect fit for our team. Keep it engaging and relevant!
Showcase Your Technical Skills: Since proficiency in Excel and Power BI is key for this role, make sure to mention any specific projects or experiences where you’ve used these tools. We love seeing real examples of your work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Page Personnel
✨Know Your Analytics Tools
Make sure you brush up on your skills with Excel and Power BI before the interview. Be ready to discuss how you've used these tools in past roles to analyse customer conversations and drive insights.
✨Showcase Your Customer Experience Knowledge
Prepare examples of how you've enhanced customer experience through analytics. Think about specific situations where your insights led to operational improvements in a contact centre setting.
✨Practice Your Communication Skills
Since this role involves working with customer conversations, practice articulating your thoughts clearly. You might be asked to explain complex analytics concepts, so being able to communicate effectively is key.
✨Emphasise Cultural Fit
Research the organisation's culture and values. Be ready to discuss how your personal values align with their emphasis on support and inclusivity, as this will show you're not just a fit for the role, but for the team too.
