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For Companies At a Glance
- Tasks: Process orders, handle inquiries, and support the sales team in a dynamic environment.
- Company: Join a leading electrical supplier known for reliable service and tailored distribution solutions.
- Benefits: Enjoy flexible hours, 28 days holiday, free parking, and opportunities for progression.
- Why this job: Be part of a supportive culture with a focus on efficiency and customer satisfaction.
- Qualifications: Experience in sales support or QA, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Starting salary of £32,000 plus uncapped commission and regular corporate events.
The predicted salary is between 24000 - 40000 £ per year.
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- Flexible working hours with enhanced benefits
About Our Client
We are currently representing a well-established and highly regarded electrical supplier that manufactures and distributes a broad range of facilities-related products. Their core customer base includes major retail groups and businesses within the general construction sector. Known for their dependable service and capacity to handle high-volume orders, they provide tailored distribution solutions that meet the operational demands of both commercial and industrial clients.
Job Description
Key responsibilities consist of:
- Process customer orders accurately and ensure timely fulfilment
- Handle inquiries, provide product information, and resolve customer issues
- Order fault testing & production oversight
- Reviewing product & project technical drawings
- Collaborate with other teams to resolve issues and provide timely feedback to ensure the highest level of service
- Work with suppliers and shipping teams to track and manage deliveries
- Maintain accurate customer records, sales reports, and order details in CRM systems
- Support account managers with administrative tasks and follow-ups
- Collaborate with warehouse teams to monitor inventory levels
- Assist in processing invoices and verifying payment details
- Work closely with the sales team to manage daily tasks, ensuring all systems are updated, and support the seamless running of the sales operations
- Identify opportunities to streamline sales operations and improve efficiency
The Successful Applicant
The successful candidate will have:
- Previous experience QA/Sales support functions within similar trades, and/or electrical wholesale
- Experience in product fault testing
- Strong communication and interpersonal skills to effectively assist customers and support the sales team
- Ability to multitask, prioritise, and work in a fast-paced environment
- Proficiency in Microsoft Office Suite and other business software
- Knowledge of supply chain, logistics, or inventory management is a plus
- Problem-solving skills and attention to detail to ensure accuracy in order processing and documentation
What\’s on Offer
- Flexible working shift patterns
- 28 days holiday + BH
- Project days & field meeting exposure
- Retention of internal account basis
- Strong likelihood for continuous internal progression
- Free Parking
- Pension & life care allowance
- Corporate expended events regularly
- Starting salary of £32,000 + Uncapped commission
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Sales Support Technician employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Technician
✨Tip Number 1
Familiarise yourself with the electrical supply industry and the specific products offered by our client. Understanding their product range will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM software skills, as maintaining accurate customer records is crucial for this position. Being able to discuss your experience with similar systems can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer inquiries or resolved issues in previous roles. This will showcase your strong communication skills and problem-solving abilities, which are key for the Sales Support Technician position.
✨Tip Number 4
Network with professionals in the electrical supply sector, either through LinkedIn or industry events. Building connections can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Sales Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in QA/Sales support functions, particularly within electrical wholesale. Emphasise your skills in product fault testing and any previous roles that required strong communication and multitasking abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that demonstrate your problem-solving skills and attention to detail, as well as your ability to work in a fast-paced environment.
Highlight Technical Skills: In your application, be sure to mention your proficiency in Microsoft Office Suite and any other business software you are familiar with. If you have knowledge of supply chain or inventory management, include that as well to strengthen your application.
Show Enthusiasm for the Role: Convey your enthusiasm for the Sales Support Technician position in both your CV and cover letter. Explain why you are interested in working for this electrical supplier and how you can contribute to their mission of providing dependable service.
How to prepare for a job interview at Page Personnel
✨Know the Company Inside Out
Before your interview, make sure to research the electrical supplier thoroughly. Understand their products, services, and customer base. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Your Problem-Solving Skills
Since the role involves handling customer inquiries and resolving issues, be prepared to discuss specific examples of how you've successfully solved problems in previous positions. Highlight your attention to detail and ability to multitask in a fast-paced environment.
✨Showcase Your Technical Knowledge
Given the focus on product fault testing and technical drawings, brush up on relevant technical knowledge. Be ready to discuss any experience you have with QA processes or working with technical documentation, as this will be crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and opportunities for progression. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
