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- Tasks: Coordinate and supervise workflow for global teams, ensuring efficiency and accuracy.
- Company: Join one of the largest international law firms, known for high-quality legal advice.
- Benefits: Enjoy remote work flexibility and a broad range of personal and professional benefits.
- Why this job: Be part of a dynamic team, enhancing your skills in a supportive environment.
- Qualifications: Strong customer focus, teamwork skills, and proficiency in Microsoft Office required.
- Other info: Opportunity to visit India once during an 18-month period.
The predicted salary is between 28800 - 43200 £ per year.
The purpose of this role is to take responsibility for the co-ordination & supervision of workflow for global teams. Responsibilities include leading and delivering on ensuring workflow is efficient and accurate, championing quality and consistency. Provide first level support where hours permit. Ensuring all relevant information is accurately logged and maintained. Estimations, deadline management and document security. Client Details This client is one of the largest international law firms in the world. With over 30 offices across the globe, they strive to exceed the expectations of their clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise. Description Workflow & Administration Role to be performed in conjunction with Workflow Specialists in all GBS locations. Operational co-ordination and supervision of Workflow and utilising Workflow Application (Elevate). Working seamlessly with the Firm’s document management system, iManage, for document retrieval and return to system. Leading with the management of Estimating, Deadlines, Capacity planning and Allocating to Document Production Specialists. Ensure “best practice” guidelines are followed at all times. Agree deadlines and lead on Comms direct with clients, together with updating Workflow Application with all relevant information to each Request. Manage and lead on comms via Outlook email inboxes and folder structures. Actively support DPS team by contributing to the completion of tasks/jobs where required. Applying software knowledge to all tasks and troubleshooting across GBS. Ensure GBS Tracker and any shift handovers are detailed and accurate including all WIP information. Client Services Deliver exceptional customer service Leading as first point of contact on client communications (queries, logging jobs and projects/work, monitoring progress of projects/work). Understanding of work and projects to ensure accurate prioritisation and judgement, where applicable. Ensuring all communications are efficient, timely and accurate across GBS. Actively collaborate and maintain working relationships with other service centres (e.g., Design, VAs and Print Services) Capture of critical management information relating to all work which passes through GBS, using the Workflow Application. Co-ordination of GLB Exceptional Access/SPM requests. Leading with on effective and regular co-ordination, to ensure workflow and prioritisation is accurate, including QC’ing across all GBS Hubs. Efficiently capture information within Elevate, GBS Tracker and any other ad hoc spreadsheets/databases. Teamwork Establish and maintain effective communication with all colleagues across GBS. Visit India – at least once during an 18 month period. Undertake ad hoc duties as requested by the GBS Managers. Applying relevant software knowledge to all tasks.Profile Key Requirements: High level customer focus. Ability to prioritise under pressure and manage deadlines. Ability to work as part of a team but also in a solo capacity. Excellent communication and interpersonal skills. Proven experience in a Workflow role, preferably a DP environment. Possess a critical eye in terms of accuracy. Up-to-date experience of Microsoft Suite, eg: Word, PowerPoint, and Excel to MS Office 365 Associate level. A degree of flexibility is required. Excellent written English and proofing skills.Job Offer Remote Working Due to the nature of this role, it is recognised that it can be performed mostly remotely with the expectation of coming into the office only as business needs require (up to 4 tmes per year) What we offer including our broad range of benefits and working environment When you join, you will have access to a broad range of benefits to support you across many aspects of your personal and professional life including financial, wellbeing, lifestyle, and family friendly benefits
Remote Workflow Specialist - Evening Shift employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Workflow Specialist - Evening Shift
✨Tip Number 1
Familiarize yourself with the specific workflow applications mentioned in the job description, like Elevate and iManage. Understanding how these systems work will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight your experience in managing deadlines and prioritizing tasks under pressure. Be ready to share specific examples of how you've successfully handled similar responsibilities in previous roles.
✨Tip Number 3
Demonstrate your customer service skills by preparing to discuss how you've effectively communicated with clients or team members in past positions. This role emphasizes exceptional customer service, so showcasing your interpersonal skills is key.
✨Tip Number 4
Since this position involves teamwork across global teams, be prepared to talk about your collaborative experiences. Share how you've worked with diverse teams and maintained effective communication to achieve common goals.
We think you need these skills to ace Remote Workflow Specialist - Evening Shift
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Remote Workflow Specialist.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in workflow management or document production environments. Provide specific examples of how you've successfully managed deadlines, coordinated teams, or improved workflow efficiency.
Showcase Communication Skills: Since this role involves significant client interaction and teamwork, demonstrate your excellent communication and interpersonal skills. Include examples of how you've effectively communicated with clients or collaborated with colleagues in past roles.
Proofread Your Application: Given the importance of accuracy in this position, ensure that your application is free from errors. Proofread your CV and cover letter multiple times, and consider asking a friend or colleague to review them as well.
How to prepare for a job interview at Page Personnel
✨Showcase Your Workflow Experience
Make sure to highlight your previous experience in workflow roles, especially in a document production environment. Be prepared to discuss specific examples of how you've managed deadlines and prioritized tasks effectively.
✨Demonstrate Customer Focus
Since this role requires a high level of customer focus, be ready to share instances where you provided exceptional service. Discuss how you handled client communications and resolved queries efficiently.
✨Emphasize Team Collaboration
This position involves working closely with global teams, so emphasize your ability to collaborate effectively. Share examples of how you've maintained strong working relationships with colleagues and other service centers.
✨Prepare for Software Proficiency Questions
Familiarize yourself with the software mentioned in the job description, such as Elevate and iManage. Be ready to discuss your proficiency with Microsoft Office Suite, particularly Excel, as well as any troubleshooting experiences you've had.
