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For Companies At a Glance
- Tasks: Manage customer cases and provide exceptional service in a supportive team.
- Company: Reputable organisation in the industrial and manufacturing sector.
- Benefits: Competitive salary, positive culture, and opportunities for personal growth.
- Why this job: Make a real difference in customer service while working in a vibrant city.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a friendly team and enjoy excellent transport links in Reading.
The predicted salary is between 25000 - 27000 £ per year.
Social network you want to login/join with:
- A friendly and supportive team environment
About Our Client
Customer Service & Complaints, Reading: Our client is a large organisation with a solid reputation in the industrial and manufacturing sector. Known for its commitment to innovation and quality, it has a wide reach across the UK, particularly in Reading.
Job Description
Customer Service & Complaints, Reading:
- Manage customer cases from inception to completion, ensuring all necessary actions are taken promptly.
- Provide exceptional customer service, maintaining consistent communication with all parties involved.
- Establish and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- Collaborate with internal teams to resolve issues and improve processes.
- Record and maintain accurate case details and updates in the system.
- Ensure compliance with industry regulations and company policies.
- Participate in training and development activities to enhance knowledge and skills.
- Contribute positively to the team and company culture, fostering a supportive and collaborative environment.
The Successful Applicant
Customer Service & Complaints, Reading: A successful Personal Case Manager should have:
- A relevant qualification in customer service or a related field.
- Previous experience in a customer service role, ideally within the industrial or manufacturing sector.
- Strong communication and interpersonal skills.
- Excellent organisational abilities, with a keen eye for detail.
- A proactive approach to problem-solving.
- Proficiency in using customer management systems and Microsoft Office applications.
What\’s on Offer
- A competitive salary range of £25,000 – £27,000.
- The opportunity to work with a well-respected company in the industrial and manufacturing sector.
- A supportive team and positive company culture.
- The chance to make a real difference in the customer service department.
- A location in the vibrant city of Reading, with excellent transport links.
If you believe you have the skills and experience to excel as a Personal Case Manager, we encourage you to apply today.
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Personal Case Manager employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Case Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Personal Case Managers. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your personality! During interviews, let your passion for customer service shine through. Remember, they want someone who fits into their supportive team environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. And hey, apply through our website for a smoother process!
We think you need these skills to ace Personal Case Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service, especially in the industrial or manufacturing sector. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, so don’t hold back on showcasing your interpersonal skills!
Highlight Your Organisational Skills: As a Personal Case Manager, being organised is crucial. In your application, mention any tools or methods you use to stay on top of tasks and manage customer cases effectively. We appreciate a proactive approach!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Page Personnel
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research their reputation in the industrial and manufacturing sector, especially in customer service. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved complaints or improved processes. This will demonstrate your proactive approach and problem-solving abilities, which are key for a Personal Case Manager.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This shows respect and helps you provide more relevant answers. If you're unsure about something, don’t hesitate to ask for clarification – it’s better to get it right than to guess!
✨Be Yourself
Remember, they want to see if you fit into their friendly and supportive team environment. Be authentic and let your personality shine through. Share your passion for customer service and how you can contribute positively to their team culture.
