At a Glance
- Tasks: Manage customer orders and respond to inquiries with professionalism.
- Company: Join a well-established FMCG company known for quality and professionalism.
- Benefits: Enjoy a supportive environment, training, and hybrid work flexibility.
- Other info: Access to company perks and free onsite parking.
- Why this job: Expand your skills in a dynamic role with growth opportunities.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Great opportunity to expand on your experience, skills and knowledge
- Previous B2B customer service/sales admin/order processing experience required
- About Our Client
This opportunity is with a well-established medium-sized organisation within the FMCG industry.
The company is known for its professional approach and commitment to providing high-quality products to its customers.
Job Description
- Key responsibilities of the Customer Service Coordinator - 6-month FTC include:
- Manage customer orders, ensuring timely and accurate processing.
- Respond to customer inquiries via phone and email in a professional manner.
- Coordinate with internal teams to resolve delivery and supply chain issues.
- Maintain accurate customer records and update the database as needed.
- Monitor stock levels and liaise with the logistics team to ensure availability.
- Generate reports and provide updates on order status and customer feedback.
- Support the sales team with administrative tasks and customer insights.
- Ensure compliance with company policies and procedures for customer service operations.
- The Successful Applicant
The successful Customer Service Coordinator - 6-month FTC should have
- Experience in customer service/sales admin/order processing.
- Previous FMCG experience highly desirable.
- Strong organisational and time management skills.
- Proficiency in SAP would be advantageous.
- Excellent communication skills, both written and verbal.
- A proactive approach to problem‑solving and decision‑making.
- Attention to detail and the ability to multitask effectively.
- What's on Offer
Benefits of the Customer Service Coordinator - 6-month FTC include
- A supportive work environment with full training provided
- Opportunities for personal and professional growth
- Access to many company perks
- Free parking onsite
- Flexibility to work hybrid remote
- Customer Service Coordinator • Oxford, England
- #J-18808-Ljbffr
Customer Service Coordinator in Oxford employer: Page Personnel
Our client is an excellent employer, offering a supportive and collaborative culture that fosters employee growth and innovation within the Technology & Telecoms sector. With a hybrid working model and flexible hours, employees enjoy a healthy work-life balance while engaging with senior stakeholders and contributing to strategic initiatives. The company prioritises career development, providing opportunities for mentorship and progression, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Oxford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Page Personnel.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Page Personnel. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator in Oxford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Page Personnel.
How to prepare for a job interview at Page Personnel
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Page Personnel's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Page Personnel offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
