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For Companies At a Glance
- Tasks: Manage customer cases and resolve issues through proactive communication.
- Company: Join a vibrant luxury manufacturing company near Reading.
- Benefits: Competitive salary, generous holiday leave, and professional growth opportunities.
- Why this job: Be part of a supportive team focused on delivering exceptional customer service.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic role with opportunities for career advancement.
The predicted salary is between 24000 - 27000 £ per year.
Social network you want to login/join with:
- A fun and supportive team environment to grow your career
About Our Client
Outbound Case Manager, close to Reading: This opportunity is with a medium-sized organisation within the luxury manufacturing industry, known for delivering exceptional service to its clients. The company has a strong focus on operational excellence and customer satisfaction, with a vibrant presence in Reading.
Job Description
Outbound Case Manager, close to Reading
- All areas of B2C Customer Service and making outgoing proactive phone calls and follow up emails
- Proactively manage customer cases, ensuring timely and effective resolution of issues.
- Make outgoing phone calls to customers primarily to deal with ongoing disputes and complaints
- Engage with customers via outbound communication channels to provide updates and gather information.
- Work closely with internal teams to ensure smooth case management and service delivery.
- Maintain accurate records of customer interactions and case progress using company systems.
- Identify opportunities to improve customer experience and share insights with relevant teams.
- Adhere to company policies and procedures while maintaining a professional and courteous approach.
- Meet performance metrics related to case resolution and customer satisfaction.
- Support additional customer service tasks as required by the department.
The Successful Applicant
A successful Outbound Case Manager should have:
- Experience in customer service within a professional environment
- Ideally have made out going phone calls.
- Strong communication and problem-solving skills.
- Ability to manage multiple cases effectively and prioritise tasks.
- Familiarity with case management systems or related tools.
- Attention to detail and a commitment to providing excellent service.
- A positive attitude and the ability to work well as part of a team.
What\’s on Offer
- A competitive salary of approximately £24000 – £27000 per year.
- Permanent role within a stable and growing company in Reading.
- Supportive team environment with a focus on professional growth.
- Generous holiday leave and access to company benefits.
If you are eager to advance your career as an Outbound Case Manager in Reading, apply today to join a company committed to excellence in customer service.
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Outbound Case Manager employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Case Manager
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be making outgoing calls, rehearse common scenarios you might encounter. This will boost your confidence and help you handle customer interactions smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even referrals that could land you the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining a company that values operational excellence and customer satisfaction.
We think you need these skills to ace Outbound Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant case management skills to show us you're the right fit for the Outbound Case Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how you've successfully managed customer cases or resolved disputes in the past, and let your personality shine through!
Showcase Your Communication Skills: Since this role involves a lot of outbound communication, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fun and supportive team!
How to prepare for a job interview at Page Personnel
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent achievements. Understanding their focus on operational excellence and customer satisfaction will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As an Outbound Case Manager, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or handled complaints. Practising these scenarios can help you articulate your problem-solving skills during the interview.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple cases, be ready to discuss how you prioritise tasks and stay organised. You might want to share specific tools or methods you use to keep track of customer interactions and case progress, as this will highlight your attention to detail.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, performance metrics, and opportunities for professional growth within the company. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
