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For Companies At a Glance
- Tasks: Build a planning function from scratch and optimise performance in a fast-growing contact centre.
- Company: Join a dynamic business experiencing 30% growth year on year.
- Benefits: Competitive salary, career development opportunities, and a chance to shape the future.
- Why this job: Make a real impact by designing innovative planning processes in a high-energy environment.
- Qualifications: Experience in resource planning and strong analytical skills required.
- Other info: Collaborate with teams across Marketing, Sales, and Finance for strategic insights.
The predicted salary is between 36000 - 60000 £ per year.
Build a planning function from scratch. Huge impact in a fast-growth business.
New Challenge for 2026! Are you a Resource Planning Analyst ready to build something from the ground up? We're looking for a data-driven, curious, and highly capable individual to create and own the planning and performance framework for a fast-growing contact centre operation. This isn't a maintenance role - it's a chance to design the entire planning function from scratch in a business that has grown 30% year on year and is about to accelerate even further. If you're ambitious, technically strong, and want a role where your work genuinely shapes how a large, high-energy sales and customer operation performs, this could be the opportunity you've been waiting for.
Job Description
- Building short, medium, and long-term capacity plans based on telephony, sales, and demand data.
- Designing efficient shift patterns, break structures, and offline time to keep performance optimised.
- Owning shrinkage and holiday processes to ensure consistency across teams.
- Creating automated performance dashboards (Excel/Power BI/Tableau) to give SLT the right insights, at the right time.
- Using data from multiple channels - phone, email, SMS, WhatsApp - to uncover trends, spot inefficiencies, and make recommendations.
- Working with call transcripts and speech analytics to drive quality and productivity improvements.
- Designing scalable processes for planning, scheduling, and adherence that can grow with the business.
- Partnering closely with Marketing, Sales, and Finance to understand demand patterns and ensure resource forecasts align to business goals.
- Equipping managers with data that helps them make better daily decisions - without getting pulled into real-time firefighting.
The Successful Applicant
Essential: Experience in resource planning within a fast-paced sales or contact centre environment, using telephony systems to forecast, schedule, and analyse performance.
Resource Planning Manager in Manchester employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planning Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their goals and challenges, especially in resource planning. This will help you tailor your answers and show that you're genuinely interested in making an impact.
✨Tip Number 3
Showcase your skills with a portfolio! If you've worked on relevant projects, create a presentation or document that highlights your achievements. This is a great way to demonstrate your capabilities beyond just talking about them.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and ambitions. Plus, it shows you're serious about joining our team and ready to contribute to our growth.
We think you need these skills to ace Resource Planning Manager in Manchester
Some tips for your application 🫡
Show Off Your Data Skills: Make sure to highlight your experience with data analysis and forecasting in your application. We want to see how you've used data to drive decisions and improve performance in previous roles.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the Resource Planning Manager role. We love seeing candidates who take the time to connect their background to what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the hiring process!
How to prepare for a job interview at Page Personnel
✨Know Your Numbers
As a Resource Planning Manager, you'll be expected to handle data like a pro. Brush up on your forecasting and scheduling metrics before the interview. Be ready to discuss how you've used data in past roles to drive performance improvements.
✨Showcase Your Creativity
This role is all about building something from scratch, so don’t shy away from sharing your innovative ideas. Think about how you would design efficient shift patterns or create automated dashboards. Bring examples of your previous work that demonstrate your ability to think outside the box.
✨Understand the Business Landscape
Familiarise yourself with the company’s growth trajectory and how resource planning fits into their overall strategy. Be prepared to discuss how you can align your planning function with their ambitious goals and how you can contribute to their continued success.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about potential challenges in resource planning and how you would tackle them. Practising these scenarios will help you articulate your thought process clearly during the interview.
