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For Companies At a Glance
- Tasks: Support customers via email, resolving issues and enhancing their online experience.
- Company: Join a leading e-commerce business known for quality and customer service.
- Benefits: Competitive pay, weekly payments, and potential for permanent role.
- Why this job: Make a difference in customer journeys while working in a supportive team.
- Qualifications: Previous customer service experience and exceptional written communication skills.
- Other info: Enjoy a collaborative environment with opportunities for growth.
The predicted salary is between 11 - 14 £ per hour.
2 / 3 month temp role with the possibility of going perm! Opportunity to work for a leading e-commerce business in the retail world.
About Our Client
The employer is a well-established retail company known for its high-quality products and excellent customer service. Operating within a collaborative and customer-focused environment, this organisation offers a supportive workplace and values efficient problem-solving.
Job Description
- Support existing customers and potential customers by resolving issues as they arrive. This is a non-voice role (no phone calls, email only).
- Improve the overall customer journey and generate customer loyalty through exceptional online customer service.
- Maintain professional, courteous and empathetic communication to build customer trust and loyalty through positive interactions.
- Escalate issues to our Customer Services manager when necessary.
- Manage time and workload independently while meeting target and response standards.
The Successful Applicant
- Must have previous experience in a Customer Service role.
- Exceptional written English communication skills, both written and verbal.
- Strong attention to detail.
- Excellent computer literacy.
- Strong internet connection and quality PC/Mac with Full HD resolution.
- Good time management skills and ability to multi-task.
- Able to work independently and as part of a team.
- Can commit to an initial on-going temporary role.
Please note this role is 5 days on-site.
What's on Offer
- Competitive hourly pay rate & weekly pay.
- Immediate start.
- Temp to perm opportunity.
- Opportunity to work in a supportive and collaborative environment.
Customer Service Advisor in Manchester employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Tip Number 1
Make sure to showcase your customer service experience during interviews. We want to hear about specific situations where you resolved issues or improved customer satisfaction. Use examples that highlight your written communication skills, as this role relies heavily on email interactions.
✨Tip Number 2
Research the company before your interview! Understanding their products and customer service philosophy will help you tailor your responses. We love candidates who show genuine interest in our brand and can align with our values of collaboration and problem-solving.
✨Tip Number 3
Practice your time management skills! Since this role requires you to manage your workload independently, think of ways to demonstrate your ability to prioritise tasks effectively. We appreciate candidates who can juggle multiple responsibilities while maintaining high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and serious about joining our team. We can’t wait to see your application!
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about written communication, make sure your application showcases your exceptional English skills. Use clear and concise language, and don’t forget to proofread for any typos or grammatical errors!
Tailor Your Application: Take a moment to customise your application for this specific role. Highlight your previous customer service experience and how it aligns with the job description. We want to see how you can improve the customer journey with your unique skills!
Be Professional Yet Personable: While maintaining professionalism is key, don’t shy away from letting your personality shine through. Show us your empathetic side and how you can build trust with customers through positive interactions in your written responses.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our supportive team!
How to prepare for a job interview at Page Personnel
✨Master Your Written Communication
Since this role focuses on email communication, practice writing clear and concise messages. Use proper grammar and punctuation to showcase your exceptional written English skills. Consider preparing a few examples of how you've resolved customer issues in the past through email.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've successfully resolved customer issues. Think about the steps you took and how you maintained a professional and empathetic tone throughout. This will demonstrate your ability to improve the overall customer journey.
✨Demonstrate Time Management Abilities
Prepare to talk about how you manage your workload and prioritise tasks. Share examples of how you've met targets in previous roles, especially in fast-paced environments. This will show that you can handle the demands of the position independently.
✨Research the Company Culture
Familiarise yourself with the company's values and customer service philosophy. Understanding their approach will help you align your answers with what they’re looking for, especially regarding collaboration and customer focus. It’s a great way to show your enthusiasm for the role!
