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For Companies At a Glance
- Tasks: Lead customer transformation projects and develop strategies to enhance client experiences.
- Company: Join a Big 4 strategy consulting team focused on Financial Services.
- Benefits: Competitive salary, bonuses, and professional development opportunities.
- Why this job: Make a significant impact on high-profile projects in a supportive culture.
- Qualifications: Experience in consulting or transformation with a focus on customer-centric strategies.
- Other info: Collaborative environment with opportunities for career growth and mentorship.
The predicted salary is between 72000 - 84000 £ per year.
Drive digital change in Financial Services clients.
About Our Client:
Big 4 strategy consulting team focused on Financial Services transformation of customer experience and CRM.
Job Description:
- Lead customer transformation projects, ensuring alignment with strategic objectives.
- Develop and implement strategies to improve customer experience and business outcomes.
- Collaborate with cross-functional teams to deliver tailored solutions for clients.
- Analyse data and insights to identify opportunities for transformation and growth.
- Manage client relationships, ensuring expectations are met and exceeded.
- Provide thought leadership within the professional services industry.
- Support business development initiatives by identifying new opportunities.
- Mentor and guide junior team members within the consultancy team.
- Lead complex customer transformation programmes across front-office functions (sales, service, marketing).
- Design and implement future-state operating models, channel strategies, and customer experience roadmaps.
- Partner with clients to develop scalable MVPs, AI service solutions, and customer data strategies.
- Act as the senior day-to-day client contact on large engagements, building long-term trusted relationships.
- Take ownership of project planning, governance, and risk management across multi-workstream programmes.
- Develop business cases, define KPIs, and lead benefits tracking to drive ROI for clients.
- Contribute to go-to-market propositions, alliance development, and industry-specific service offerings.
- Support business development by shaping proposals, pitching solutions, and driving growth in target accounts.
- Provide coaching, mentorship, and career development for consultants and managers within the team.
- Produce thought leadership and contribute to internal knowledge-sharing initiatives.
The Successful Applicant:
A successful Associate Director - FS CX / Customer Function Transformation should have:
- Significant experience within consulting, transformation or product management background with proven track record in delivering multi-phased large scale Financial Services client engagements, contributing to business development, developing new propositions and managing teams.
- Experience of a variety of customer centric Transformation or Strategic propositions.
- Responsibility for leading an end-to-end project and delivery team, with associated deliverables.
- Effectiveness in tackling complex assignments, balancing competing priorities and managing multiple stakeholders.
- Applied understanding of customer strategy and transformation in one or multiple segments across: retail and commercial banking, health insurance, general insurance, and life insurance.
- Experience in digital transformation.
- Technical experience in customer experience and customer treatment design and delivery.
- Strong understanding of CRM and AI technologies and driving business change and adoption in the use of these in the front office.
- Strong understanding of the application of agile methodology in both product development and organisational structure redesign.
- Experience of leading and delivering 'connected consulting' programmes - overseeing teams outside of Customer and Digital to deliver a wider transformation programme.
What's on Offer:
- £90,000 - £105,000 salary + bonus + benefits.
- Opportunities to work on high-impact projects in London.
- Supportive and collaborative company culture.
- Professional development opportunities to grow your career.
- This is an excellent opportunity for an experienced professional in the Big 4 to make a significant impact.
Apply today to take the next step in your career!
Strategy Consultant - CX Transformation - Financial Services in London employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy Consultant - CX Transformation - Financial Services in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even casual meet-ups. The more you engage, the better your chances of landing that Strategy Consultant gig.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've led customer transformation projects and improved business outcomes. Let them see the value you can bring!
✨Tailor Your Approach
Every company is different, so make sure you tailor your pitch to fit their needs. Research their recent projects and challenges, and come prepared with ideas on how you can help them achieve their goals.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Strategy Consultant - CX Transformation - Financial Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategy Consultant - CX Transformation. Highlight your experience in customer transformation projects and any relevant financial services background. We want to see how you can drive digital change!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how your skills align with our needs. Don’t forget to mention any specific projects that showcase your expertise in transformation.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. Did you lead a project that improved customer satisfaction by a certain percentage? We love numbers that tell a story about your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Page Personnel
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and technologies in customer experience and digital transformation. Brush up on CRM systems and AI applications, as these are crucial for the role. Being able to discuss specific examples of how you've applied these in past projects will really impress.
✨Showcase Your Leadership Skills
As a potential Associate Director, you'll need to demonstrate your ability to lead teams and manage complex projects. Prepare examples that highlight your experience in mentoring junior team members and managing client relationships. This will show that you can handle the responsibilities of the role.
✨Be Data-Driven
Since the role involves analysing data to drive transformation, come prepared with examples of how you've used data insights to inform strategy and improve customer outcomes. Discuss any KPIs you've defined and how you tracked benefits to ensure ROI for clients.
✨Engage with Thought Leadership
Familiarise yourself with recent thought leadership pieces in the financial services sector. Be ready to discuss your own ideas on customer transformation and how they align with the company's vision. This shows you're not just a follower but a contributor to industry discussions.