Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT support functions and ensure smooth tech operations in a luxury retail brand.
- Company: Join a well-established luxury goods brand with a focus on technology and growth.
- Benefits: Competitive salary, career growth opportunities, and a vibrant central London location.
- Why this job: Be part of a forward-thinking team and make an impact in the luxury retail sector.
- Qualifications: Experience in leading IT support teams and familiarity with retail tech systems.
- Other info: Dynamic environment with excellent transport links and a collaborative culture.
The predicted salary is between 60000 - 70000 £ per year.
Up to £68k per year salary
About Our Client
The organisation is a well-established player in the luxury goods industry. As part of a medium-sized team, the company values expertise in technology to ensure seamless operations as they look to grow their market share and as a result their headcount significantly.
Job Description
- Oversee and manage IT support functions within the organisation.
- Ensure the smooth operation of all technology systems and infrastructure.
- Lead a team of IT professionals, providing guidance and support as needed.
- Develop and implement IT policies and best practices for the organisation.
- Monitor system performance and troubleshoot issues promptly.
- Collaborate with other departments to align IT services with business needs.
- Manage vendor relationships and negotiate contracts for IT services and equipment.
- Ensure compliance with industry regulations and data protection standards.
The Successful Applicant
A successful IT Support Manager should have:
- Proven experience leading small technical support or helpdesk teams (1-5 staff) in a hands-on capacity.
- Microsoft Windows, Active Directory, Microsoft Office 365 (Exchange Online, SharePoint), iOS/iPhone and JAMF device management.
- TCP/IP networking fundamentals.
- Proven ability to manage helpdesk tools and CMDB systems, and produce reports/metrics dashboards.
- Excellent prioritisation, problem-solving, and communication skills.
- Familiarity with service desk best practices.
- Excellent inter-personal skills.
- Retail tools or point-of-sale systems experience is a strong advantage.
- Formal IT qualifications (A levels, degree, or certifications such as Microsoft/CompTIA/ITIL).
- Familiarity with the FMCG and/or Retail (luxury goods) sector industry is advantageous.
What's on Offer
- Competitive salary ranging from £60,000 to £70,000.
- A permanent role with opportunities for career growth.
- Be part of a forward-thinking team and premium brand within the retail industry.
- Work in a central London location with excellent transport links.
- 5 days in the office/week.
If you are an experienced IT Support Manager looking to advance your career in the retail and luxury goods sector, we encourage you to apply today!
IT support manager, Global FMCG, luxury goods brand. in London employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT support manager, Global FMCG, luxury goods brand. in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury goods and FMCG sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with IT support management. Bring these along to interviews to demonstrate how you’ve tackled challenges in the past.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your problem-solving skills and how you’ve led teams effectively.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your expertise. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on the chance to be part of a premium brand!
We think you need these skills to ace IT support manager, Global FMCG, luxury goods brand. in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with IT support, team management, and any relevant tech skills like Microsoft Windows or Active Directory. We want to see how you fit into our luxury goods brand!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support in the retail sector and how your skills align with our needs. Let us know what excites you about working with a premium brand like ours.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT challenges in the past. We love candidates who can demonstrate their troubleshooting prowess and prioritisation skills, especially in a fast-paced environment like FMCG.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Page Personnel
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Leadership Skills
As an IT Support Manager, you'll be leading a small team. Prepare examples of how you've successfully managed teams before, focusing on your hands-on approach and how you've supported your colleagues in overcoming challenges.
✨Understand the Business Needs
Familiarise yourself with the FMCG and luxury goods sectors. Think about how IT can align with business goals and be prepared to discuss how you've collaborated with other departments to enhance IT services in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you've had to troubleshoot issues or manage vendor relationships, and be ready to explain your thought process and the outcomes.
