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For Companies At a Glance
- Tasks: Deliver top-notch tech support across various platforms and troubleshoot issues like a pro.
- Company: Join a leading quantitative investment firm with a focus on innovation.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and a permanent position.
- Why this job: Work with advanced technology and make a real impact in the financial services industry.
- Qualifications: 2+ years of IT support experience and a degree in a related field.
- Other info: Great opportunities for growth and development in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Opportunity to work in a fantastic organisation. Opportunity for growth and development.
About Our Client
A leading quantitative investment company focused on computer-driven trading in global financial markets.
Job Description
- Deliver high-quality technical support to users across Windows, macOS, and mobile platforms (iOS).
- Provide prompt troubleshooting and resolution of hardware, software, network, and market data issues.
- Manage user onboarding/offboarding, permissions, and account administration.
- Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco).
- Assist with mobile device configuration and management through Intune or similar platforms.
- Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.
- Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests.
- Document solutions and maintain IT knowledge bases for recurring issues and procedures.
- Identify opportunities for automation and workflow improvement to enhance efficiency.
- Provide after-hours and weekend on-call coverage as part of a support rotation.
The Successful Applicant
- 2+ years of IT support experience in the financial services industry.
- Bachelor's degree in computer science, Information Technology, or related field.
- Strong troubleshooting, communication, and prioritisation skills.
- Experience supporting enterprise desktop environments, including Windows 11, and Office 365.
- Knowledge of identity and access management systems, user management, and security group administration.
- Experience with endpoint management, software deployment concepts, and packaging.
- Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP).
- Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive).
- Working knowledge of AV setups and remote conferencing technologies (e.g. Zoom).
- Ability to work independently, manage priorities, and maintain attention to detail in a fast-paced environment.
- Comfortable interfacing directly with traders, executives, and analysts to provide professional, high-touch support.
What's on Offer
- Competitive Salary
- Permanent position within the financial services industry.
- Opportunities to work with advanced technology and systems.
- Comprehensive benefits package (details to be confirmed).
End User Service Engineer in London employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT support. We recommend setting up mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your projects, achievements, and any relevant experience. This gives potential employers a tangible way to see what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace End User Service Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, especially in the financial services industry. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your troubleshooting and communication abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the End User Service Engineer role and how your background makes you a perfect fit. We love seeing genuine enthusiasm and a bit of personality!
Showcase Your Technical Skills: In your application, make sure to mention your experience with Windows, macOS, and mobile platforms. Highlight any specific tools or technologies you've worked with, like Intune or VDI environments, as these are key to the role we’re offering.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Page Personnel
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, macOS, and mobile platforms. Be ready to discuss troubleshooting methods for common issues and demonstrate your understanding of IT Service Management tools.
✨Showcase Your Communication Skills
Since you'll be interfacing with traders and executives, practice explaining complex technical concepts in simple terms. Prepare examples of how you've effectively communicated with non-technical users in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved technical issues quickly and efficiently. Be prepared to walk through your thought process during these situations, highlighting your prioritisation skills and attention to detail.
✨Familiarise Yourself with Collaboration Tools
Get comfortable with tools like Zoom, Teams, and Cisco, as well as cloud-based platforms like Microsoft 365. You might be asked about your experience with these technologies, so having practical examples will set you apart.
