At a Glance
- Tasks: Deliver exceptional customer service and manage administrative tasks in a dynamic environment.
- Company: Join a well-established global business known for its customer-focused services.
- Benefits: Competitive hourly pay, comprehensive training, and clear career progression opportunities.
- Other info: Fast-paced role with opportunities to learn and grow within the company.
- Why this job: Gain valuable experience while supporting customers and developing your skills.
- Qualifications: Strong communication, organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 13.5 - 15.5 £ per hour.
- Full training provided with clear career progression opportunities
- Varied customer-facing role combining administration and operations
- About Our Client
Our client is a well-established global business with a strong reputation for delivering professional, customer-focused services.
They offer a supportive environment, comprehensive training, and excellent opportunities for development.
Job Description
Key Responsibilities
- Deliver a professional and welcoming experience for customers and visitors.
- Manage front-of-house reception and support appointment scheduling.
- Respond to customer enquiries via telephone, email, and in person.
- Review and process customer documentation accurately and efficiently.
- Maintain accurate records through data entry, document scanning, and system updates.
- Support the end-to-end application and administrative process in line with company procedures.
- Process payments and maintain accurate transaction records.
- Provide administrative support across both front-office and back-office functions.
- Monitor and check documentation to ensure completeness and accuracy.
- Work collaboratively with colleagues to achieve individual and team objectives.
- Assist with training and supporting new team members when required.
- Deliver exceptional customer service while managing a high-volume workload.
- Support mobile events and attend alternative locations when required.
- Ensure all customer information is handled confidentially and in accordance with company procedures.
- Maintain a high level of attention to detail and accuracy across all administrative activities.
- The Successful Applicant
- The Successful Applicant Will Have
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- A high level of attention to detail and accuracy when processing information.
- Experience using Microsoft Office applications, including Outlook, Word, and Excel.
- Confidence interacting with customers both face-to-face and over the phone.
- The ability to work effectively both independently and as part of a team.
- Strong data entry and administrative skills.
- The ability to remain calm and organised in a fast-paced environment.
- A proactive attitude and willingness to learn new processes and systems.
- What's on Offer
- Temporary Administrative & Customer Support Coordinator role based in London.
- 5 days a week on site
- Hourly pay of £13.50 to £15.50, dependent on the level of experience.
- Create a job alert for this search
- Administrative & Customer Support Coordinator City of London, England
- #J-18808-Ljbffr
Administrative & Customer Support Coordinator in London employer: Page Personnel
As a Tax Manager at our retail organisation, you will thrive in a dynamic work culture that values collaboration and innovation. We offer competitive daily rates, comprehensive benefits, and ample opportunities for professional growth, all within a vibrant location that fosters both personal and career development. Join us to make a meaningful impact while enjoying a supportive environment that prioritises your success.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative & Customer Support Coordinator in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Page Personnel.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Page Personnel. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administrative & Customer Support Coordinator in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Page Personnel.
How to prepare for a job interview at Page Personnel
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Page Personnel's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Page Personnel offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
