Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the returns process and enhance customer satisfaction for a global brand.
- Company: Join a well-known global manufacturer of consumer products.
- Benefits: Competitive salary, generous holiday allowance, and company discounts.
- Why this job: Be part of a dynamic team driving customer satisfaction and operational efficiency.
- Qualifications: Experience in returns management and strong analytical skills required.
- Other info: Hybrid work model with excellent growth prospects and free parking.
The predicted salary is between 45000 - 50000 £ per year.
Leeds / Hybrid
Global Brand
About Our Client
Our client are a well known global manufacturer and distributor of consumer products found at home. They are now looking for a Customer Service & Returns Manager to join them at their UK Head Office in Leeds to support end customers, retailers and distributors in the management of the end to end returns process.
Job Description
- Oversee and optimise the end to end returns management process, supporting end customers, retailers and distributors.
- Balance customer satisfaction, operational efficiency and cost control to support the delivery of business wide objectives.
- Work closely with supply chain teams to support the spare parts function in forecasting, planning and meeting the needs of customers, along with driving speed of service.
- Work across the end to end returns process including arranging collection, credit notes issues and sales reconciliation.
- Work with retailers and distributors to minimise the number of returns through strong working relationships.
- Work closely with service providers to drive customer satisfaction, time to fix, operational efficiency and timescales.
- Create reports on returns trends, parts availability and operational performance.
The Successful Applicant
- Experience in Returns Management within a customer facing role.
- Knowledge of spare parts or exposure to it (desirable).
- Extensive stakeholder engagement both internal and external.
- Strong analytical skills.
- Knowledge of SAP ERP System (desirable).
What's on Offer
- £45,000 - £50,000.
- Leeds based (2/3 days on site).
- Free parking.
- Generous holiday allowance.
- Excellent growth prospects.
- Company Discount.
Customer Service & Returns Manager - Global Brand - Leeds employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Returns Manager - Global Brand - Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially their returns process. Show them you know your stuff and are genuinely interested.
✨Tip Number 3
Practice your answers to common interview questions. Think about how your experience aligns with their needs, especially in customer service and returns management.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we’re reviewing candidates.
We think you need these skills to ace Customer Service & Returns Manager - Global Brand - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service & Returns Manager role. Highlight your experience in returns management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've balanced customer satisfaction with operational efficiency in previous roles. We love a good story!
Show Off Your Analytical Skills: Since the role requires strong analytical skills, don’t forget to mention any experience you have with data analysis or reporting. If you've created reports on returns trends or operational performance before, let us know – we’re all about those insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Page Personnel
✨Know the Returns Process Inside Out
Make sure you understand the end-to-end returns management process thoroughly. Familiarise yourself with common challenges and solutions in returns management, as well as how to balance customer satisfaction with operational efficiency.
✨Showcase Your Analytical Skills
Prepare to discuss your analytical skills and how you've used them in previous roles. Bring examples of reports or trends you've analysed, especially related to returns or customer service, to demonstrate your ability to drive operational performance.
✨Build Relationships with Stakeholders
Highlight your experience in stakeholder engagement. Be ready to share specific examples of how you've built strong relationships with retailers, distributors, or internal teams to minimise returns and improve service delivery.
✨Familiarity with SAP ERP System
If you have experience with SAP or similar ERP systems, make sure to mention it. If not, do a bit of research on how these systems work in relation to returns management, as this knowledge could set you apart from other candidates.
