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For Companies At a Glance
- Tasks: Be the voice of our clients, resolving queries and providing top-notch support.
- Company: Join a reputable law firm in the heart of Leeds with a progressive culture.
- Benefits: Competitive salary, full training, excellent progression, and vibrant team culture.
- Why this job: Kickstart your career in a dynamic environment with real impact on client experiences.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Enjoy regular socials, incentives, and a supportive team atmosphere.
The predicted salary is between 25100 - 35140 £ per year.
A new exciting Permanent Customer Experience Position in Leeds! To work for a reputable and progressive legal firm!
About Our Client
Michael Page have partnered with a reputable Law Firm in Leeds City Centre to recruit for multiple Customer Experience Advisors to join the team asap due to expansion! This would be an exceptional opportunity for someone experienced within a client facing role that is looking for that next step in their career with a business which will invest in you from day one, provide the best training and an excellent progression plan!
Job Description
As a Customer Experience Advisor you will be forefront of the business handling a range of queries from clients in relation to their existing products and services. You will be upholding a high class experience providing the best support and guidance ensuring targets and service level agreements are met. The role would be working alongside other teams within the business to investigate any issues or more technical problems. You will use your excellent problem solving and customer service skills to get a quick resolution for each client. Mainly the role will be corresponding with customers over the phone and will be email contact too.
The Successful Applicant
- Previous customer service/telephone based experience
- Able to work in a fast paced environment
- Confident telephone manner and excellent communication skills
- Able to build and manage strong working relationships
- Passionate about delivering the highest level of client experience
- An excellent team player
What’s on Offer
- Salary of £25100+
- Reputable and progressive law firm in Leeds City Centre
- Full training provided
- Excellent progression and development
- Prestigious offices and working environment
- Excellent benefits
- Vibrant team and culture
- Regular socials and incentives
- Immediate interview and start
Customer Experience Advisor in Leeds employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the legal sector, especially those who work at the firm you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for that interview! Research the firm’s values and recent news. Show them you’re not just another candidate but someone who genuinely cares about their mission and clients.
✨Tip Number 3
Practice your phone skills! Since the role involves a lot of telephone communication, get comfortable with common customer queries and practice your responses. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Experience Advisor in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Advisor role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering top-notch client experiences. Share specific examples of how you've excelled in similar roles, and let us know why you want to join our vibrant team.
Show Off Your Communication Skills: Since this role involves a lot of phone and email communication, make sure your application reflects your excellent communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Leeds!
How to prepare for a job interview at Page Personnel
✨Know the Company Inside Out
Before your interview, take some time to research the law firm thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer experience, prepare specific examples from your past roles where you excelled in customer service. Think of situations where you resolved issues or went above and beyond for a client, as these stories will highlight your suitability for the position.
✨Practice Your Communication Style
Given that you'll be communicating with clients over the phone and via email, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with your delivery and ensure you come across as approachable and professional.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and progression plans within the firm. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company.
