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For Companies At a Glance
- Tasks: Be the face of our law firm, helping clients with their queries and providing top-notch support.
- Company: Join a reputable law firm in the heart of Leeds with a vibrant team culture.
- Benefits: Competitive salary, full training, excellent progression opportunities, and a fun working environment.
- Why this job: Kickstart your career in a supportive role where you can make a real difference for clients.
- Qualifications: Experience in customer service and a passion for delivering exceptional client experiences.
- Other info: Enjoy regular socials, incentives, and a dynamic office atmosphere.
The predicted salary is between 25100 - 35140 £ per year.
A new exciting Permanent Client Care Advisor Position in Leeds! To work for a reputable business within the Legal Sector!
About Our Client
Michael Page have partnered with a reputable Law Firm in Leeds City Centre to recruit for multiple Client Care Advisors to join the team asap due to expansion! This would be an exceptional opportunity for someone experienced within a client facing role that is looking for that next step in their career with a business which will invest in you from day one, provide the best training and an excellent progression plan!
Job Description
As a Client Care Advisor you will be forefront of the business handling a range of queries from clients in relation to their existing products and services. You will be upholding a high class experience providing the best support and guidance ensuring targets and service level agreements are met. The role would be working alongside other teams within the business to investigate any issues or more technical problems. You will use your excellent problem solving and customer service skills to get a quick resolution for each client. Mainly the role will be corresponding with customers over the phone and will be email contact too.
The Successful Applicant
- Previous customer service/telephone based experience
- Able to work in a fast paced environment
- Confident telephone manner and excellent communication skills
- Able to build and manage strong working relationships
- Passionate about delivering the highest level of client experience
- An excellent team player
What's on Offer
- Salary of £25100+
- Reputable and progressive law firm in Leeds City Centre
- Full training provided
- Excellent progression and development
- Prestigious offices and working environment
- Excellent benefits
- Vibrant team and culture
- Regular socials and incentives
- Immediate interview and start
Client Care Advisor in Leeds employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor in Leeds
✨Tip Number 1
Get to know the company! Research the law firm and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling client queries over the phone, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues for clients. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining the team and ready to take that next step in your career!
We think you need these skills to ace Client Care Advisor in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the perfect fit for the Client Care Advisor role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering top-notch client experiences and how your background makes you an ideal candidate. Keep it concise but engaging!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application showcases your excellent communication skills. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the position as soon as possible. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Page Personnel
✨Know Your Client Care Basics
Before the interview, brush up on your knowledge of client care principles. Understand what makes a great client experience and be ready to discuss how you can contribute to that in the role. This shows you're genuinely interested in the position and understand its importance.
✨Showcase Your Communication Skills
Since this role involves a lot of phone and email communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your telephone manner. Remember, confidence is key!
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you've successfully resolved client issues. Be ready to share these stories during the interview, as they demonstrate your problem-solving skills and ability to handle pressure in a fast-paced environment.
✨Emphasise Teamwork and Relationship Building
This role requires strong collaboration with other teams. Prepare to discuss how you've built relationships in previous roles and how you work effectively within a team. Highlighting your teamwork skills will show that you're a great fit for their vibrant culture.
