This is a financial services organisation based in Leeds.
Job Description
- Handle incoming customer enquiries via phone, email, or chat in a professional and timely manner.
- Provide accurate information about services and resolve customer concerns effectively.
- Maintain customer records by updating account details and logging interactions.
- Collaborate with internal teams to ensure customer issues are addressed promptly.
- Identify and escape complex or unresolved issues to the appropriate department.
- Follow company guidelines and procedures to deliver consistent service quality.
- Work towards achieving individual and team performance targets.
- Support the team with additional administrative tasks as required.
- Must be able to pass a DBS & Credit check.
The Successful Applicant
A successful Customer Service Advisor should have:
- Strong communication skills, both written and verbal.
- Proven ability to handle customer enquiries with patience and professionalism.
- Attention to detail and accuracy when managing customer information.
- A proactive approach to problem-solving and resolving issues.
- Basic IT skills, including the ability to use email and customer management systems.
- A positive and customer-focused attitude.
What's on Offer
- An hourly rate of £14.73
- Temporary position
- Full training provided.
- Great transport links
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Customer Service Advisor in Ledston employer: Page Personnel
As a Tax Manager at our retail organisation, you will thrive in a dynamic work culture that values collaboration and innovation. We offer competitive daily rates, comprehensive benefits, and ample opportunities for professional growth, all within a vibrant location that fosters both personal and career development. Join us to make a meaningful impact while enjoying a supportive environment that prioritises your success.
