At a Glance
- Tasks: Support customers with their queries via phone and email, ensuring top-notch service.
- Company: Reputable Financial Services Company in Leeds with a collaborative culture.
- Benefits: Salary of £25,000+, hybrid working, free parking, and excellent progression opportunities.
- Other info: Immediate interviews available; enjoy regular socials and a vibrant work environment.
- Why this job: Join a dynamic team and kickstart your career with full training and support.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 31950 - 39050 £ per year.
A new exciting Permanent Client Care Executive Position in Leeds! To work for a reputable Financial Services Business!
About Our Client
Michael Page have partnered with a reputable Financial Services Company in Leeds to recruit for a Client Care Executive to join their team asap on a permanent basis due to expansion. This would be an exceptional opportunity for someone experienced within customer services and contact centre environments or someone that is looking to start out their career with a business which will provide full training! Immediate interviews being held!
Job Description
As a Client Care Executive you will be helping and supporting existing customers regarding their products and services they have with the business. The role will be mainly handling queries over the telephone and email ensuring each conversation is dealt with to the highest standard and the enquiry is resolved as quickly as possible. You will be working closely when required with other members of the business to resolve any escalations and supporting with managing cases and progressing accordingly. If you enjoy helping customers and thrive in busy environments we would love to hear from you!
The Successful Applicant
- Previous customer service experience this could be from a range of backgrounds
- Excellent communication skills with a confident and friendly telephone manner
- Professional and personable able to build strong client relations
- Work well in targeted driven environments
- An excellent team player
What's on Offer
- Salary of £25000+
- Reputable organisation within the Financial Services Industry
- Central location in Leeds
- Full training provided
- Excellent progression opportunities
- Good benefits package
- Hybrid working
- Free parking
- Superb facilities and environment
- Collaborative team and culture
- Regular socials and incentives
- No shift patterns or weekends
- Immediate interviews being held
Client Care Executive in Ledston employer: Page Personnel
Our client is an excellent employer, offering a supportive and collaborative culture that fosters employee growth and innovation within the Technology & Telecoms sector. With a hybrid working model and flexible hours, employees enjoy a healthy work-life balance while engaging with senior stakeholders and contributing to strategic initiatives. The company prioritises career development, providing opportunities for mentorship and progression, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Executive in Ledston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Page Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Page Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Care Executive in Ledston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Page Personnel:Your cover letter is your chance to shine! Tell us why you want to work at Page Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Page Personnel!
How to prepare for a job interview at Page Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
