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For Companies At a Glance
- Tasks: Be the first point of contact for clients, providing support and guidance over the phone.
- Company: Join a reputable and progressive legal firm in Huddersfield.
- Benefits: Competitive salary, bonuses, hybrid working, and private healthcare.
- Why this job: Make a real difference by helping clients navigate their legal journeys.
- Qualifications: Customer service experience and exceptional communication skills are a plus.
- Other info: Full training provided, excellent career progression, and a supportive team culture.
The predicted salary is between 25000 - 35000 £ per year.
A new exciting Permanent Customer Care Advisor Position in Huddersfield! To work for a reputable business within the Legal Sector!
About Our Client
Michael Page have just registered a new exciting Permanent Customer Care Advisor Position in Huddersfield to work for a reputable and progressive legal firm! This would be an exceptional opportunity for someone experienced within customer services or if you are looking to start out your career full training will be provided! The business have lots of exciting plans and would be an excellent time to join the established and supportive team!
Job Description
As a Customer Care Advisor you will be the first point of contact for clients providing support and guidance predominately over the telephone. The role will be assisting clients with a variety of queries; each call will be unique and will be discussing the appropriate legal services to best suit the clients' requirements. You will be building excellent relationships having consultative conversations and will deal with the clients' claim from start to finish ensuring they have the best journey and experience possible. If you are passionate about helping and supporting customers whilst providing the highest level of care please apply now!
The Successful Applicant
- Previous customer service experience this could be from a range of backgrounds such as retail and hospitality
- Exceptional communication skills and a confident telephone etiquette
- Understanding and empathetic able to build strong client relationships
- Able to work under pressure in a fast paced environment
- Resilient and a positive can do attitude
- An excellent team player
What's on Offer
- Salary of £25000+
- Monthly bonuses
- Reputable business within the Legal Sector
- Full training provided
- Excellent progression and development
- Sponsorship of legal qualifications
- Central location in Huddersfield
- Hybrid working
- Excellent benefits
- Perkbox
- Private healthcare
- Generous holiday allowance and birthday day off
- Regular socials and incentives
- Collaborative team and culture
- Exciting time to join the business
- Immediate interview
Customer Care Advisor in Huddersfield employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Huddersfield
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a Customer Care Advisor, try role-playing with a friend or family member. This will help you feel more confident and improve your communication style.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to see if they're the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about landing this awesome opportunity!
We think you need these skills to ace Customer Care Advisor in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care Advisor role. Highlight any previous customer service experience, especially if it’s from retail or hospitality, as this will show us you’ve got what it takes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping customers and how you can contribute to our supportive team. Don’t forget to mention why you’re excited about working in the legal sector!
Show Off Your Communication Skills: Since you'll be the first point of contact for clients, it’s crucial to demonstrate your exceptional communication skills. Whether it’s in your CV or cover letter, make sure we see your confident telephone etiquette and ability to build relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Page Personnel
✨Know the Company Inside Out
Before your interview, take some time to research the legal firm you're applying to. Understand their values, services, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Care Advisor, exceptional communication is key. Practice speaking clearly and confidently over the phone. You might even want to role-play with a friend to simulate the interview environment and get comfortable with consultative conversations.
✨Prepare for Common Scenarios
Think about the types of queries you might encounter in this role. Prepare responses for common customer service scenarios, focusing on how you would handle difficult situations with empathy and professionalism. This will demonstrate your problem-solving skills during the interview.
✨Show Your Passion for Customer Care
During the interview, make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to support clients. This will highlight your commitment to providing the highest level of care, which is crucial for this position.
