- A competitive salary within a hybrid structure
- A senior leadership position, with the opportunity to go perm
About Our Client
A housing organisation based in central London.
Job Description
As Head of Complaints you will:
- Manage and oversee the complaints team to ensure efficient handling and resolution of customer issues.
- Develop and implement strategies to improve complaint management processes.
- Analyse complaint trends and provide actionable insights to the leadership team.
- Ensure compliance with relevant regulations and internal policies.
- Prepare and present reports on complaint statistics and resolutions.
- Collaborate with other departments to address root causes of complaints.
- Provide guidance and training to team members to enhance their performance.
- Act as the escalation point for complex or high-priority complaints.
The Successful Applicant
A successful Head Of Complaints should have:
- Proven experience in complaints management within the business services industry.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Knowledge of relevant regulatory requirements and best practices.
- The ability to analyse data and provide actionable insights.
- Proficiency in using customer service tools and systems.
What's on Offer
- Daily rate of £225 to £275, dependent on the level of experience.
- Hybrid working arrangement for added flexibility.
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Head Of Complaints employer: Page Personnel
As a Tax Manager at our retail organisation, you will thrive in a dynamic work culture that values collaboration and innovation. We offer competitive daily rates, comprehensive benefits, and ample opportunities for professional growth, all within a vibrant location that fosters both personal and career development. Join us to make a meaningful impact while enjoying a supportive environment that prioritises your success.
