A growing consumer-focused business based in Harlow with a strong market presence, committed to delivering exceptional customer experiences through innovation, service quality and continuous improvement.
Job Description
- Lead and develop a high-performing customer service function.
- Own customer experience strategy across multiple channels.
- Drive service excellence through KPI and SLA management.
- Analyse customer feedback and implement improvements.
- Lead change initiatives and continuous improvement projects.
- Manage, coach and develop team leaders and managers.
- Build strong relationships with key internal stakeholders.
- Ensure compliance with company policies and data protection standards.
The Successful Applicant
A successful Head Of Customer Services should have:
- Proven experience as a Head of Customer Services, Customer Service Director or similar senior leadership role.
- Strong track record of improving customer experience, service delivery and operational performance.
- Experienced in leading large teams within a fast-paced environment.
- Commercially aware with excellent stakeholder management and communication skills.
What's on Offer
- Competitive salary and bonus opportunity.
- Hybrid working and flexible benefits package.
- Career progression within a successful and growing organisation.
Head of customer services Harlow, England
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Head Of Customer Services in Harlow employer: Page Personnel
As a Tax Manager at our retail organisation, you will thrive in a dynamic work culture that values collaboration and innovation. We offer competitive daily rates, comprehensive benefits, and ample opportunities for professional growth, all within a vibrant location that fosters both personal and career development. Join us to make a meaningful impact while enjoying a supportive environment that prioritises your success.
