At a Glance
- Tasks: Deliver one-to-one coaching to enhance performance and customer outcomes.
- Company: Join a dynamic team focused on meaningful coaching and behavioural change.
- Benefits: Competitive salary, hybrid working, free onsite parking, and impactful work.
- Other info: Opportunity for career growth and to foster a culture of continuous improvement.
- Why this job: Make a real difference in developing people and improving customer conversations.
- Qualifications: Experience in coaching within customer service or performance environments.
The predicted salary is between 45000 - 45000 £ per year.
Are you passionate about helping people perform at their best? Deliver better customer outcomes through meaningful coaching?
We're looking for an experienced Performance Coach to join a growing team, working closely with operational colleagues and leaders to drive behavioural change, improve customer conversations and enhance overall performance. This role is focused on coaching rather than traditional training. You'll use performance data, quality insights and observation to identify development needs, deliver tailored coaching interventions, and support colleagues in achieving measurable improvements in customer outcomes.
Job Description
- Deliver one-to-one coaching to colleagues and leaders
- Use quality and performance data to identify development needs
- Support new starters through their early development journey
- Enhance coaching capability within leadership teams
- Drive behavioural change and conversational excellence across the operation
- Partner with Operations, HR and L&D to improve colleague and customer outcomes
The Successful Applicant
- Experience coaching within a contact centre, customer service, operations or performance environment
- Strong ability to influence and develop others through coaching conversations
- Comfortable analysing data and performance trends to identify development opportunities
- Experience coaching sales or customer service teams to improve performance and customer outcomes would be highly advantageous
- Passionate about developing people and creating a culture of continuous improvement
What's on Offer
- Salary circa £45,000, with flexibility for an exceptional candidate
- Hybrid working with 2-3 days per week onsite in Grantham, with additional office attendance required depending on business needs
- Free onsite parking available
- Opportunity to make a real impact on colleague performance, coaching culture and customer outcomes
Performance Coach in Grantham employer: Page Personnel
Our client is an excellent employer, offering a supportive and collaborative culture that fosters employee growth and innovation within the Technology & Telecoms sector. With a hybrid working model and flexible hours, employees enjoy a healthy work-life balance while engaging with senior stakeholders and contributing to strategic initiatives. The company prioritises career development, providing opportunities for mentorship and progression, making it an ideal place for those seeking meaningful and rewarding employment.
