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For Companies At a Glance
- Tasks: Assist customers in Italian and English, handling enquiries and processing orders.
- Company: Join a well-established company known for exceptional customer service.
- Benefits: Competitive salary, permanent contract, hybrid work, and growth opportunities.
- Why this job: Make a difference in customer satisfaction while developing your skills.
- Qualifications: Fluency in Italian and English, with customer service experience preferred.
- Other info: Enjoy comprehensive training and a supportive team environment.
The predicted salary is between 21600 - 33600 £ per year.
Our client is looking for an Italian speaking Customer Service candidate. This is a permanent role in a well-established, medium-sized company within the industrial and manufacturing sector. The company is known for its focus on delivering high-quality customer service and maintaining strong client relationships.
Job Description
- Respond to customer enquiries in Italian and English via phone, email, and online platforms.
- Provide accurate and timely information about products and services.
- Process orders, returns, and exchanges efficiently and accurately.
- Collaborate with internal departments to resolve customer issues effectively.
- Maintain and update customer records in the database.
- Assist in identifying opportunities to improve customer service processes.
- Ensure all customer interactions are handled professionally and courteously.
- Support the team in achieving customer satisfaction and retention goals.
The Successful Applicant
- Fluency in both Italian and English, with excellent communication skills in both languages.
- Experience in a customer service role, ideally within the industrial or manufacturing sector.
- Strong organisational skills with attention to detail.
- Proficiency in using customer relationship management (CRM) systems.
- A proactive approach to problem-solving and customer support.
- The ability to work effectively as part of a team and independently.
- A commitment to delivering a high standard of customer service.
What's on Offer
- A competitive salary around 27/28k.
- A permanent contract with opportunities for growth within the company.
- Opportunities to work in the industrial and manufacturing industry.
- Comprehensive training and development programmes.
- HYBRID.
Italian Speaking Customer Service Advisor in Glasgow employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian Speaking Customer Service Advisor in Glasgow
✨Tip Number 1
Make sure you brush up on your Italian and English communication skills. Practise common customer service scenarios with a friend or in front of a mirror to boost your confidence before the interview.
✨Tip Number 2
Research the company and its values. Knowing their focus on high-quality customer service will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare some examples from your past experience where you've successfully resolved customer issues. This will demonstrate your proactive approach to problem-solving and highlight your organisational skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that Customer Service Advisor role.
We think you need these skills to ace Italian Speaking Customer Service Advisor in Glasgow
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both Italian and English, make sure to highlight your language skills right at the start. Use clear examples of how you've used these languages in previous roles to impress us!
Tailor Your Experience: When you’re writing your application, focus on your customer service experience, especially if it’s in the industrial or manufacturing sector. We want to see how your background aligns with what we’re looking for, so don’t hold back!
Be Professional Yet Personable: While we appreciate professionalism, don’t forget to let your personality shine through! Show us that you can handle customer interactions with a friendly and courteous approach, as that’s key to our high-quality service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Page Personnel
✨Brush Up on Your Language Skills
Since this role requires fluency in both Italian and English, make sure to practice speaking and writing in both languages. Consider preparing answers to common interview questions in both languages to demonstrate your proficiency.
✨Know the Company Inside Out
Research the company’s history, values, and recent developments in the industrial and manufacturing sector. This will not only help you answer questions more effectively but also show your genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully handled customer inquiries or resolved issues. Be ready to discuss these scenarios, focusing on your problem-solving skills and how you maintained professionalism throughout.
✨Show Your Team Spirit
This role involves collaboration with internal departments, so be prepared to discuss how you work as part of a team. Share examples of how you've contributed to team goals in previous roles, highlighting your proactive approach to customer support.
