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- Tasks: Assist customers in French and English via phone, email, and online platforms.
- Company: Respected company in the industrial/manufacturing sector known for innovation.
- Benefits: Competitive salary, hybrid working, private healthcare, and job stability.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Fluency in French and English, with strong communication and problem-solving skills.
- Other info: Opportunity for career growth and involvement in continuous improvement initiatives.
The predicted salary is between 24000 - 30000 £ per year.
Our client is looking for a French speaking Customer Service candidate.
About Our Client:
The employer is a well-established, medium-sized organisation within the industrial/manufacturing sector. They are known for their innovative approach and commitment to providing high-quality products and services to their customers.
Job Description:
- Respond to customer inquiries via phone, email, and online platforms in both French and English.
- Provide accurate product and service information to customers in a timely manner.
- Resolve customer issues and complaints with professionalism and efficiency.
- Process orders and ensure accurate and timely delivery coordination.
- Maintain detailed and up-to-date records of customer interactions.
- Collaborate with internal departments to address customer needs effectively.
- Support the sales team with customer-related tasks and follow-ups.
- Contribute to continuous improvement initiatives within the customer service department.
The Successful Applicant:
- Fluency in both French and English, with excellent written and verbal communication skills.
- Previous experience in customer service within the industrial/manufacturing sector is advantageous.
- Strong organisational and problem-solving skills.
- Proficiency with standard office software and customer management systems.
- A customer-focused approach and a keen eye for detail.
What's on Offer:
- Competitive salary of £27,000.
- Hybrid working.
- Private healthcare.
- Permanent contract offering job stability.
- Proficiency in additional European languages - especially German or Italian - would be a strong advantage and is preferred for this role.
French Speaking Customer Service Advisor - Glasgow employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor - Glasgow
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you get comfortable with answering questions and showcasing your French and English skills.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled customer issues in the past. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like the French Speaking Customer Service Advisor. Plus, it shows you're serious about joining the team!
We think you need these skills to ace French Speaking Customer Service Advisor - Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in the industrial sector. We want to see how your skills match what our client is looking for, so don’t be shy about showcasing your fluency in French and English!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your problem-solving skills and customer-focused approach. We love a good story!
Show Off Your Communication Skills: Since this role requires excellent written communication in both French and English, make sure your application is clear and free of errors. We appreciate attention to detail, so take the time to proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Page Personnel
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both French and English, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in both languages to boost your confidence.
✨Know the Company Inside Out
Research the company’s background, especially their innovative approach in the industrial/manufacturing sector. Understanding their products and services will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully resolved customer issues. Be ready to discuss how you handled difficult situations, as this will demonstrate your problem-solving skills and customer-focused approach.
✨Show Off Your Organisational Skills
Since the job involves maintaining detailed records and collaborating with various departments, be prepared to discuss how you stay organised. Share specific tools or methods you use to manage your workload efficiently, which will highlight your suitability for the role.
