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For Companies At a Glance
- Tasks: Respond to customer inquiries and resolve complaints via phone, email, or chat.
- Company: A Dartford-based company dedicated to quality service and client satisfaction.
- Benefits: Temporary-to-permanent role with skill development opportunities in a supportive environment.
- Why this job: Join a team that values communication and problem-solving while making a real difference.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Collaborative work culture with potential for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Immediate Start Available. Potential To go Permanent.
About Our Client:
The hiring company operates within Dartford and is looking for ongoing support. They are committed to delivering quality service and ensuring client satisfaction through efficient and effective solutions.
Job Description:
- Respond promptly to customer inquiries via phone, email, or chat.
- Resolve customer complaints and provide appropriate solutions.
- Maintain accurate records of customer interactions and transactions.
- Communicate effectively with team members and other departments.
- Provide detailed and accurate information about products and services.
- Follow up to ensure customer satisfaction and resolution of issues.
- Assist in identifying and escalating priority issues to management as needed.
- Adhere to company policies and procedures while delivering exceptional service.
The Successful Applicant:
- Proven experience in a customer service role.
- Strong communication and interpersonal skills.
- Proficiency in handling multiple tasks efficiently.
- Attention to detail and problem-solving abilities.
- A proactive attitude towards resolving customer concerns.
- Ability to use relevant software and tools effectively.
What’s on Offer:
- Temporary-to-permanent opportunity for the right candidate.
- Supportive and collaborative work environment.
- Opportunities to develop skills within the Business Services industry.
Customer Service in Dartford employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Dartford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their customer service goals.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound confident and clear. Try role-playing common customer scenarios with a friend or family member to get comfortable with handling inquiries and complaints.
✨Tip Number 3
Be proactive during interviews! If they ask about your experience, share specific examples of how you've resolved customer issues in the past. This shows that you’re not just talking the talk but have the skills to back it up.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service in Dartford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and problem-solving abilities.
Showcase Your Experience: When detailing your previous roles, focus on specific examples where you’ve successfully resolved customer issues or improved service. We love seeing how you’ve made a difference in past positions!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, just like we do with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Page Personnel
✨Know the Company Inside Out
Before your interview, take some time to research the hiring company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face, like handling complaints or providing product information. Prepare specific examples from your past experience that demonstrate your problem-solving skills and how you’ve successfully resolved issues.
✨Practice Your Communication Skills
Since strong communication is key in customer service, practice articulating your thoughts clearly and confidently. You could even role-play with a friend or family member to simulate the interview environment and get comfortable with responding to questions.
✨Show Your Proactive Attitude
During the interview, highlight instances where you took the initiative to resolve customer concerns or improve processes. Employers love candidates who can demonstrate a proactive approach, as it aligns perfectly with their commitment to client satisfaction.
